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Talent Engagement Coordinator

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Impellam Group

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Location:
United Kingdom , Luton

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a Talent Engagement Coordinator and play a pivotal role in delivering an exceptional experience to a 700‑strong contractor community. If you're energised by people, fast‑paced environments, and solving problems with empathy and confidence, this role places you at the heart of an engaging, service‑led programme. A requirement for Security Clearance is part of the role

Job Responsibility:

  • Run our Customer/Hello Hub, owning contractor queries from first contact through to resolution
  • Keep communication flowing through regular engagement calls, pre-starter check-ins, and ongoing wellbeing support
  • Produce clear MI that highlights volumes, trends, and SLA performance
  • Support onboarding, offboarding, surveys, focus groups, and monthly communications
  • Champion inclusion, safety, and the Virtuoso Way across the contractor community

Requirements:

  • Experience supporting contractor or contingent workforce populations
  • Background in a helpdesk or case management environment
  • Exposure to inflight or onboarding programmes
  • Strong data literacy for MI reporting and SLA tracking
  • Ability to operate confidently

Nice to have:

  • Calm under pressure, empathetic, and solutions-focused
  • Excellent stakeholder management and communication skills
  • Highly organised, resilient, and confident navigating complexity
  • A genuine passion for people experience and continuous improvement
What we offer:
  • Supportive, people-first team with real progression opportunities
  • Structured onboarding, shadowing, and a collaborative culture

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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