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Talent Business Partner

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QIC digital hub

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Location:
Egypt , Cairo

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a strong Talent Business Partner to support our Call Center department across recruitment, HR operations, and employee lifecycle processes. The role combines full-cycle recruitment with HRBP tasks like onboarding, employee support, HR administration, and people-process coordination. The HR / TA balance may vary: some periods will require intensive hiring for several roles, while others will focus on targeted replacements. Ongoing HR support will remain a core part of the role.

Job Responsibility:

  • Managing full-cycle recruitment when needed: intake with hiring managers, sourcing, job postings, HR interviews, pipeline management, feedback, calibration, and offers
  • Hiring for agent-level, sales, customer support, team lead, and manager-level roles in a fast-paced environment
  • Partnering with Call Center leadership, managers, team leads, agents, and the Talent team
  • Understanding the business context, product, sales processes, team structure, and day-to-day operations
  • Supporting onboarding, probation period adaptation, employee lifecycle processes, and off-boarding
  • Handling HR admin support: days off, vacations, sick leave, documentation, attendance, employee data, and internal procedures
  • Supporting payroll-related coordination and maintain accurate HR records and workflows
  • Conducting 1:1s with key employees, gathering feedback, identifying pain points, and working on practical solutions together with the Talent team
  • Supporting improvements in HR policies, guidelines, administrative workflows, and operational processes
  • Monitoring team atmosphere, identify risks or conflicts, and help resolve them constructively
  • Contributing to a healthy, respectful, friendly, and productive working environment

Requirements:

  • 3+ years of combined experience in HR and recruitment, ideally with solid exposure to both areas
  • Hands-on recruitment experience, ideally for agent-level, sales, customer support, telesales, customer experience, call center, or similar roles
  • Experience hiring for team lead, supervisor, or manager-level positions
  • Strong understanding of HR operations and employee lifecycle: onboarding, adaptation, employee support, HR administration, offboarding, and termination-related processes
  • Experience with payroll-related coordination, attendance, leaves, employee data, documentation, and internal HR workflows
  • English level C1, with clear spoken English, good pronunciation, and business vocabulary
  • Experience with tools such as Slack or similar messengers, Jira or other task trackers, HR systems like HiBob, and ATS / CRM platforms
  • Strong communication and stakeholder management skills
  • ability to work with both business leaders and employees
  • Ability to align different sides, smooth out conflicts, and find practical solutions
  • Ownership, reliability, attention to detail, result orientation, and comfort working in a dynamic environment

Nice to have:

  • Arabic language
  • Understanding of Egypt / MENA / Middle East business and cultural context
  • Experience supporting remote or distributed operational teams
What we offer:
  • Extra paid leave
  • Language classes
  • Meeting with experts
  • Professional development
  • QIC running club
  • Relocation support
  • Remote health insurance
  • Tax consultations
  • Travel discounts
  • USD, EUR, or AED salary payouts
  • Payment in US dollars monthly to your bank account using SWIFT
  • Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
  • Performance reviews are conducted twice a year, with the possibility of a raise

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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