Talent Acquisition Process Automation & Optimization Lead, Citi

Citi

Location:
India, Mumbai

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. This role focuses on end-to-end Workforce Intelligence & Talent Acquisition (WITA) Solutions technical strategy & implementation, optimize TA processes, align with Citi's CEAM, GPMP etc., global recruitment Ecosystem, comprised of Resources@Citi, Workday recruitment, AI enabled review & screening, skills assessment via Eightfold, interviewing, and integrations.

Job Responsibility:

Lead pain point identification & help optimize processes
Leads & Oversees test plans, strategies and results
Work closely with internal/external partners to innovate, define, enhance & implement projects across WITA Solutions
Drive simplification and enhanced controls to minimize inherent risk to recruiting process
Increase quality and consistency of process improvements using process intelligence
Lead power user model coordination with Systems lead
Lead identification, assessment and automation of end user computing (EUC) tools
Responsible for test script creation and facilitation for user acceptance testing
Ideate, create and upkeep Help Center resources for talent acquisition
Develops and designs standards & procedures
Continuously improve processes and strategies
Serve as WITA Solutions ambassador, socializing the program & product roadmap
Understand business needs, align with product roadmap & strategy, document requirements
Liaise with stakeholders on an ongoing basis
Provide technical knowledge and experience during planning and execution
Assist with problem determination and resolution efforts
Measure, monitor and report on implementation progress to senior stakeholders
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made

Requirements:

10+ Years of Experience, preferably in Financial Services and HR portfolio & projects
Experience in implementing Workday &/Enterprise Workforce Management Solutions
Proven experience in overseeing the linking of cross-functional applications/systems
Strong Technology/Workforce Management acumen
Strong expertise in Product Lifecycle Management (PLM) technologies
Understanding of Citi's Financial Planning processes is preferred
Excellent communication and collaboration skills
Strong leadership skills with proven ability to influence and motivate others
Proficiency in guiding several teams focused on product development
Strong strategic thinking and organization skills
Advanced MS Excel and MS PowerPoint required
Program/Project Management Skills
Bachelor's degree or equivalent experience
Master's degree preferred

Nice to have:

Understanding of Citi's Financial Planning processes
Master's degree

Additional Information:

Job Posted:
October 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Talent Acquisition Process Automation & Optimization Lead