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Plain Logo Plain · Human Resources

Talent Acquisition Lead

United Kingdom, London Employment contract, B2B · Job Posted June 30, 2026
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Job Description

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world's most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works. We're looking for a Talent Lead to build the teams that define the next phase of support tooling. This role is hybrid with 3 days a week in our London office.

Job Responsibility

  • Own engineering hiring end to end - pipeline, process, candidate experience, and close
  • Build the systems and tooling that make hiring scalable
  • Work with engineering leaders to keep the bar high as we grow

Requirements

  • Have strong opinions about what great hiring looks like and the conviction to push for it
  • Have owned full-cycle recruiting across product engineering, ML/AI, infrastructure, and beyond - to an exceptional bar
  • Can identify engineers who move fast with AI and still think clearly without it
  • Know how to build pipeline - whether that's a referral flywheel, a strong employer brand, a well-run outbound motion, or a mix of the three
  • Get excited about process and tooling, not just people - you build systems that make hiring scalable
  • Can run multiple searches at pace without the bar or experience slipping
  • Partner closely with engineering leadership - you're an extension of the team, not a service function
  • Are comfortable rolling up your sleeves beyond tech hiring - Talent Ops, People Ops, GTM hiring - whatever the company needs

What we offer

  • Competitive salary
  • Generous option grant on employee-friendly terms
  • Two global offsites per year in great locations
  • Team-based offsites throughout the year
  • 35 days annual leave - including public holidays
  • First Friday of the quarter off
  • 4 extra days off a year
  • 100% employee coverage private health insurance
  • Dental and vision
  • Access to out-of-network care
  • Life insurance
  • $100 Monthly Wellness Credit
  • $1000 WFH stipend
  • UK and Ireland: Employer matching up to 5%
  • USA: Contribute to your 401k pre-tax, with no employer match
Plain - All Job Offers

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