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The TAC Engineer – Level 1 will provide technical support to corporate clients, ensuring cordial service and timely resolution of complaints. Responsibilities include assessing and troubleshooting network issues related to CPE devices, responding to queries on various internet access technologies, and initiating incident resolution tickets. The ideal candidate will hold a Bachelor’s degree in Telecommunications, Electronics, or Computer Science, preferably with CCNA certification. A good understanding of OSI Layer, TCP/IP, switching & routing, Linux & VM experience, and basic network security exposure are required.
Job Responsibility
Assess nature of queries and provide technical support to corporate clients
Maintain and ensure cordial services for the clients
Ensure resolution of complaints within given and committed time
Help troubleshoot Network Access Layer issues related to CPE installed at customers’ end (router, switches, etc.)
Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF)
Initiate ticket for incident resolution in system and communicate to all stakeholders
Requirements
Bachelors in Telecommunications, Electronics or Computer science
CCNA certified will be preferred
Good understanding of OSI Layer, TCP/lP, switching & routing
Knowledge and experience in Linux & VM
Network security exposure (basic level)
What we offer
Market competitive compensation package
Medical coverage for employees and their families
Festival bonuses
A culture of diversity, inclusion, and respect for each other
A team that continuously works towards mutual development and success