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The establishment hiring for the Host/Hostess position is a vibrant and welcoming restaurant that prides itself on providing exceptional service and a warm atmosphere to every guest. Recognizing the importance of first impressions, the restaurant focuses on friendliness, professionalism, and high service standards to create a memorable dining experience. Known for its energetic team environment and commitment to customer satisfaction, this restaurant has established a reputation for quality food and excellent hospitality within the community. Employees are valued for their role in maintaining a positive and inviting atmosphere, ensuring that each visitor feels welcomed and well cared for from the... Show More
Job Responsibility:
Greet incoming and departing guests warmly with a genuine smile and eye contact
escort them to assigned dining area
present menus
announce waiter's name
use visual cues to seat guests in either the bar or dining area depending on their preference
inform guest of who will be serving them to ensure a smooth handoff to the service staff
answer incoming calls to the restaurant and provide appropriate service
manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
process takeout orders
be observant to guests' needs throughout dining experience to ensure they receive high quality service
protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
help dining room staff by setting and clearing tables
replenishing water
serving beverages
issue dining charges by verifying orders
calculating taxes
totaling bill for to-go orders
receive payments by validating credit charges
approving checks
accepting currency
calculating and issuing change for take-out orders
contribute to team effort by accomplishing related results as needed
Requirements:
High school diploma or equivalent
previous experience in customer service or hospitality preferred
ability to communicate clearly and effectively
basic math proficiency
physical ability to stand and walk for extended periods
availability to work flexible hours including evenings and weekends
positive attitude with a willingness to learn
ability to handle multiple tasks simultaneously
Excellent interpersonal and communication skills
ability to multitask and remain calm under pressure
previous experience in a hospitality or customer service role is preferred
basic math skills for handling payments and calculating bills
ability to stand for extended periods
strong attention to detail
friendly and approachable demeanor
teamwork and collaboration skills
knowledge of sanitation and safety standards is an asset