CrawlJobs Logo

T2 Technical Support Specialist

smile.io Logo

Smile.io

Location Icon

Location:
Canada

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

72000.00 CAD / Year
Save Job
Save Icon
Apply Position

Job Description:

As a T2 Technical Support Specialist, you’ll be part of the team that powers the merchant experience at Smile. You’ll help ecommerce merchants solve technical issues, optimize integrations, and unlock the full value of their loyalty programs. You’re equally comfortable digging into API logs, debugging JavaScript integrations, and guiding merchants through configuration changes in Shopify or other ecommerce platforms. This role sits at the intersection of technology, empathy, and ownership, combining deep technical expertise with a genuine drive to help customers and take full responsibility for resolving complex issues. You’ll provide world-class technical support while balancing speed, accuracy, and care.

Job Responsibility:

  • Deliver High-Quality Technical Support: Investigate, troubleshoot, and resolve complex technical issues across multiple systems (APIs, integrations, custom JS/CSS, and data flows)
  • Provide Expert Product Guidance: Become a Smile product expert and help merchants maximize the benefits of our platform, offering guidance on configuration, integrations, and best practices. This is done through meetings, email conversations, or 1:1
  • Support Ecommerce Integrations: Diagnose issues in Shopify, BigCommerce, and other ecommerce platforms. Confidently troubleshoot theme conflicts, Liquid templates, or custom storefronts
  • Diagnose & Debug APIs: Use your understanding of RESTful APIs to debug and test API interactions, identify payload issues, or guide customers through authentication and data handling problems
  • Use Browser DevTools & JS Knowledge: Investigate widget or SDK behavior, identify CORS or rendering errors, and provide safe code examples or solutions
  • Collaborate Across Teams: Partner with Product, Engineering, and Success teams to escalate and resolve issues, contributing to documentation and feedback loops that drive continuous improvement
  • Model Merchant Empathy: Communicate clearly, humanly, and patiently, balancing technical precision with emotional intelligence in every merchant interaction
  • Maintain Round-the-Clock Excellence: Work as part of a global team to ensure seamless support coverage, writing thorough notes and handoffs that set the next shift up for success
  • Contribute to Reviews & Merchant Sentiment: Deliver experiences that drive organic growth through positive reviews and customer advocacy, building social proof and pride in the quality of our work
  • Live Support: Willingness to get involved and help as needed to support cross-functional efforts. Confidently and clearly guide merchants through technical resolutions by joining live troubleshooting calls

Requirements:

  • 5+ years of experience in a highly technical support or solutions engineering support within SaaS, ecommerce, or similar environments
  • Familiarity with the Shopify Ecosystem: Proven experience collaborating with Shopify merchants, utilizing Shopify apps, and possessing technical skills in modifying Shopify themes
  • Understanding of APIs, including authentication, response codes, and payloads
  • able to test and debug integrations confidently
  • Proficiency in JavaScript, particularly in diagnosing integration or SDK-related issues (CORS errors, missing tags, conflicts)
  • Strong grasp of CSS and HTML, with experience diagnosing styling conflicts or layout issues and providing safe, actionable fixes
  • Working knowledge of SQL for investigating data anomalies and tracing records across systems using JOINs or filters
  • Proficiency with Browser DevTools, Shopify Liquid, and API testing tools (e.g., Postman, Insomnia)
  • Excellent written and spoken communication skills, with an ability to explain technical concepts to both technical and non-technical audiences
  • A solutions mindset: you don’t default to “no” you dig into the “why,” share context, and propose practical ways to reach the desired outcome
  • Strong async communication habits, ensuring seamless collaboration and handoffs across global time zones
  • Demonstrated commitment to quality: you care deeply about the experience customers have when working with you, and it shows in your thoroughness and empathy

Nice to have:

  • Familiarity with Python or command-line tools for light scripting or log parsing
  • Understanding of security and data privacy basics (tokens, PII handling, GDPR implications)
  • Exposure to AI-assisted troubleshooting or customer support workflows

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Smile.io - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for T2 Technical Support Specialist

Support Specialist T2

Location
Location
Philippines , Santo Domingo, Nueva Ecija
Salary
Salary:
30000.00 - 50000.00 PHP / Month
motivit.com Logo
MotivIT
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree majoring in IT disciplines (non-degree holders with significant experience will also be considered)
  • At least 3 years of recent computer, server, network troubleshooting experience
  • Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders
  • Communicate positively, professionally, and effectively to all customers, both verbally and in writing
  • Excellent English communication and confident presentation skills
  • Effective customer service skills
  • Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support
  • Advanced knowledge of current Microsoft desktop and server operating systems
  • Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
  • Physically and mentally fit, amenable to work on a night shift schedule
Job Responsibility
Job Responsibility
  • Handle up to 80% of all incoming incidents to Service Desk
  • Provide our customers with world-class MSP support experience via tickets, emails, and or calls
  • Provide second-level support and troubleshooting assistance
  • Manage multiple clients & track issues in ticketing systems
  • Strictly adhere to defined processes and standard operating procedures
  • Create and maintain knowledge base (KB) documents
  • May require participation in on-call technical support rotation
  • Fulltime
Read More
Arrow Right
New

Bookkeeper/Office Manager

This role is instrumental in maintaining accurate financial records, supporting ...
Location
Location
United States , Oklahoma City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in bookkeeping or a related role
  • Strong knowledge of accounts payable, accounts receivable, and bank reconciliations
  • Experience with payroll taxes, payroll tax deposits, and sales tax processes
  • Familiarity with general ledger management and journal entries
  • Ability to handle month-end closing procedures and prepare financial reports
  • Excellent organizational and communication skills
  • High attention to detail and a commitment to accuracy
Job Responsibility
Job Responsibility
  • Manage accounts payable and accounts receivable, ensuring timely and accurate processing
  • Perform bank reconciliations and maintain accurate financial records
  • Oversee payroll processing, including payroll tax deposits and regulatory compliance
  • Handle sales tax reporting and ensure accurate, timely submissions
  • Support month-end close by preparing reports and reconciling accounts
  • Maintain the general ledger, ensuring all journal entries are complete and accurate
  • Monitor and manage collections to support positive cash flow
  • Prepare and organize documentation for audits and financial reviews
  • Analyze financial data to identify discrepancies and recommend solutions
  • Provide office management support to maintain efficient day‑to‑day operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Assistant Director of Food and Beverage

Assists in leading the property’s food and beverage/culinary operation, includin...
Location
Location
United States , Maui Kapalua
Salary
Salary:
103000.00 - 145000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 6 years experience in the food and beverage, culinary, event management, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 4 years experience in the food and beverage, culinary, event management, or related professional area
Job Responsibility
Job Responsibility
  • Assists in leading the property’s food and beverage/culinary operation
  • Oversees the development and implementation of departmental strategies
  • Ensures implementation of the brand service strategy and brand initiatives
  • Ensures the food and beverage/culinary operation meets the brand’s target customer needs
  • Ensures employee satisfaction
  • Focuses on growing revenues and maximizes the financial performance of the department
  • Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees
  • Provides a return on investment
  • Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations
  • Develops a food and beverage operating strategy aligned with the brand’s business strategy
  • Fulltime
Read More
Arrow Right
New

Sr. Recruiter

The Senior Recruiter will partner closely with hiring managers to deliver end‑to...
Location
Location
United States , Tualatin
Salary
Salary:
Not provided
apexsystems.com Logo
Apex Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree preferred
  • Minimum of 5+ years of corporate full‑cycle recruiting experience
  • Proven ability to coach hiring managers and influence hiring decisions
  • Strong experience creating job postings and recruiting marketing strategies
  • Demonstrated success negotiating employment offers
  • Commitment to delivering an exceptional candidate experience
  • Ability to manage multiple priorities in a fast‑paced environment
  • Proficiency with applicant tracking systems for candidate management and reporting
  • Strong working knowledge of Microsoft Office (Outlook, Word, Excel)
  • Excellent time management and organizational skills
Job Responsibility
Job Responsibility
  • Manage the full life cycle recruiting process, from intake through offer acceptance
  • Serve as a trusted advisor to hiring managers by coaching them on recruiting best practices and selection strategies
  • Collaborate with hiring teams to create clear, compelling job postings
  • Develop and execute sourcing and marketing strategies to attract diverse, qualified talent
  • Screen applicants, conduct initial phone interviews, and present top candidates to hiring managers
  • Partner with HR and hiring managers during the offer process, including recommendations for compensation, incentives, and start dates
  • Extend offers and lead candidate negotiations as needed
  • Coordinate candidate onboarding needs, including relocation and work authorization when applicable
  • Maintain accurate candidate records and workflow in the applicant tracking system
  • Represent the organization periodically at career fairs and recruiting events
What we offer
What we offer
  • medical
  • dental
  • vision
  • life
  • disability
  • other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Fulltime
Read More
Arrow Right
New

Maintenance Trades Specialist III - HVAC Tech

Position: Maintenance Trades Specialist III - HVAC Tech. Location: Atrium Health...
Location
Location
United States , Charlotte
Salary
Salary:
30.70 - 46.05 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid Driver’s License
  • Trade/Tech School Trades Certificate or trades or industry recognized certification/license requiring Continuing Education Units or periodic renewal to maintain
  • Advanced training beyond High School that includes the completion of technical training
  • 4 or more Years of Experience in relatable industrial/trades maintenance or operations
  • Ability to work with minimal oversight with advanced technical skills in facility maintenance
  • Clear written and verbal communication skills required
  • Advanced computer skills/competency required in using and operating systems such as Microsoft Office Platform, Building Automation Systems, Pneumatic Tube Systems
  • Clear understanding of applicable compliance codes and guidelines
  • Works required shifts and participates in on-call duty to provide 24/7 coverage
  • Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently throughout the workday
Job Responsibility
Job Responsibility
  • Performs preventive maintenance and technical repairs on complex facility systems
  • Diagnoses and implements repairs for Utility and Infrastructure Systems
  • Installs/replace and maintains building, Mechanical, Electrical, Plumbing and controls systems
  • Operates and monitors advanced utility equipment (generators, plant chillers, steam boilers, fire protection systems, etc.) and utilizes building automation systems to troubleshoot issues
  • Maintains vacuum, compressed air, and medical gas systems
  • Reads blueprints, Life Safety drawings and manuals for accurate task completion
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Fulltime
Read More
Arrow Right
New

Teaching Assistant

Are you passionate about giving young children the very best start to their lear...
Location
Location
United Kingdom , Strood
Salary
Salary:
21642.00 - 24164.00 GBP / Year
tsatrust.org.uk Logo
The Thinking Schools Academy Trust
Expiration Date
February 08, 2026
Flip Icon
Requirements
Requirements
  • Phonics experience is desirable, preferably Little Wandle
  • There may be a requirement to work with pupils with Education, Health and Care Plans or additional educational needs
  • There may also be a requirement to administer First Aid, subject to appropriate training
Job Responsibility
Job Responsibility
  • Assisting with the observation and monitoring of pupil progress
  • Maintaining accurate records of interventions and tracking achievements
  • Assisting with the preparation of differentiated learning materials and organise classroom displays
  • Support the delivery of engaging lessons tailored to individual needs
  • Encouraging positive behaviour, promoting self-esteem, and fostering independent learning to support pupils’ overall development and academic progress
What we offer
What we offer
  • Pension Scheme Membership: Local Government Pension Scheme
  • Collaborative Support: resources, mentoring, and school visits across the Trust
  • Training: opportunities for Trust-funded apprenticeships and training courses
  • Staff Wellbeing Focus: 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers
  • Fitness and Wellness: reduced membership fees for fully-equipped fitness suite and classes
  • TSTARS Staff Recognition Programme with seasonal rewards
  • Refer a Friend Scheme
  • Blue Light Card for discounts
  • TSAT Benefits Portal: employee discounts, Cycle to Work Scheme and Discounted Gym Membership
  • Fulltime
Read More
Arrow Right
New

Country Contracts Manager

Within CO+I, the Global Contracts Management team is responsible for establishin...
Location
Location
Germany , Cologne
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Quantity Surveying, Engineering, Supply Chain or construction related field AND 7+ years experience in dedicated Construction role
  • 3+ years people management experience
  • 3+ years experience working in construction portfolio role across multiple parallel projects, preferably with German experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Procurement Planning and Management: Lead sourcing activities for various services, such as General Contractors, Architect Engineers, Commissioning Agents, Cost Management, Project Management, and others
  • Develop sourcing plans and negotiation strategies to effectively deliver against metro contracting strategies and project goals on budget and schedule
  • Lead supplier assessment and prepare contract award recommendations
  • Understand industry contracting norms and Microsoft contracting requirements
  • participate in negotiation of contracts that meet business goals
  • Contract Review and Compliance: Responsible for ensuring all contractual requirements are met according to the terms and conditions
  • Executes procurement contracting strategies for large, complex data center construction projects and/or purchasing opportunities to achieve optimal cost and continuity of supply and services
  • Serve as first line of defense/communication with site stakeholders on commercial issues
  • Execute project closeout requirements
  • Change Order Management: Lead Change Order entitlement negotiations with input from key stakeholders and detailed understanding of contractual conditions
  • Fulltime
Read More
Arrow Right
New

In-house Corporate Counsel

We are looking for an experienced attorney to join our team in West Conshohocken...
Location
Location
United States , West Conshohocken
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a licensed attorney with active bar membership
  • Minimum of 2 years of experience in civil litigation
  • Strong knowledge of employment law, including employer and employee matters
  • Proficiency in drafting legal motions, briefs, and other related documents
  • Demonstrated expertise in managing discovery processes
  • Exceptional analytical and problem-solving skills
  • Ability to work independently and handle multiple cases simultaneously
  • Effective communication and negotiation abilities
Job Responsibility
Job Responsibility
  • Handle civil litigation matters, managing cases from inception to resolution
  • Draft legal motions, briefs, and other documents with accuracy and attention to detail
  • Conduct thorough legal research to support case strategies and arguments
  • Oversee discovery processes, including document review and production
  • Provide legal counsel on employment law issues affecting both employers and employees
  • Collaborate with internal teams to ensure compliance with relevant laws and regulations
  • Represent the organization in legal proceedings as necessary
  • Analyze and interpret legal contracts and agreements to mitigate risks
  • Stay updated on changes in employment law and other relevant regulations
  • Develop strategies to effectively resolve disputes and minimize liability
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy