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The T1 HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level. The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.
Job Responsibility:
Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat
Educates employees of HR Services available to them and encourages self-service tools
Researches and resolves all problems in a timely manner
Probes cases to determine root cause of the issue or question
Identifies and researches incoming queries from employees
Ensures that documentation and employee requests meet the policy for each process
Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
Works independently on most routine tasks
Actively contributes to delivering, maintaining and improving HR services, procedures and processes
Responsible for maintaining all compliance requirements of dedicated HR shared service processes
Understands and utilizes HR systems including Workday and the Employee Portal
Performs duties according to service level agreements
Requirements:
Minimum high school degree
At least one year experience in customer services and/ or human resources area
Excellent oral and written communication skills
Excellent problem solving skills and strong customer service skills
Strong organizational skills for tracking and documenting
Attention to detail
Ability to work both independently and in teams
Proficient in Microsoft Office applications
Nice to have:
Additional language – Spanish (Preferred)
Workday or other HRIS experience (Preferred)
Experience in an HR Service Center / Contact Center Operation (Preferred)
HR Certification (Preferred)
What we offer:
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more