Syteline Functional Administrator Job at Cactus Wellhead LLC (Houston)

Job Description

The SyteLine Functional Administrator is the primary functional owner of Infor CloudSuite Industrial (SyteLine/CSI). This role partner with business stakeholders to understand processes, document functional requirements, configure the application, and lead testing and user adoption. The role ensures the ERP supports day-to-day operations effectively and that changes are delivered with strong documentation, controls, and training. This position also requires availability for occasional after-hours or weekend support to address high-priority incidents, maintenance activities, or planned system upgrades.

Job Responsibility

Serve as the primary functional administrator for SyteLine/CSI, providing day-to-day support across assigned modules and business processes
Troubleshoot functional issues, perform root-cause analysis, and coordinate with technical teams or Infor/partners when code changes are required
Lead discovery sessions with stakeholders to document current-state and future-state workflows
Write clear functional requirements (FRDs/user stories), including process flows, business rules, data needs, and acceptance criteria
Translate business needs into SyteLine configuration and/or enhancement specifications
Create and maintain test plans, test scripts, and UAT scenarios
coordinate UAT execution and sign-off
Manage defect intake, triage, and retest cycles
validate changes meet requirements before production release
Support cutover activities, hypercare planning, and Day 1 readiness
Configure and maintain SyteLine settings, parameters, and master data governance within approved controls
Identify process improvements, recommend best practices, and drive standardization across sites
Develop and maintain SOPs, work instructions, training materials, and end-user guides
Collaborate with IT/DBA/Integration teams on environment readiness, release scheduling, and downstream impacts
Support reporting and data needs by defining requirements and validating outputs

Requirements

Bachelor’s degree in information systems, Computer Science, or related discipline, or equivalent work experience
5+ years supporting ERP systems in a functional capacity
Infor CSI/SyteLine experience is required
Strong understanding of core ERP processes (e.g., Order-to-Cash, Procure-to-Pay, Inventory/Warehouse, Manufacturing, Finance)
Proven experience writing functional requirements and leading UAT/testing with documented test scripts
Strong communication skills
Proven ability to work independently and manage multiple priorities
Customer-focused, proactive, and adaptable in fast-paced environments
Willingness to provide support outside regular business hours when required

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Syteline Functional Administrator

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