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Systems Trainer

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

45000.00 - 75000.00 USD / Year
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Job Description:

The Systems Trainer is responsible for training staff on IS supported systems such as athenaIDX and TouchWorks, providing support and troubleshooting for users, and developing training materials. This role demands a high level of application knowledge and effective communication skills to enhance system usage across SIU HealthCare.

Job Responsibility:

  • Conduct classroom trainings on the use of SIU HealthCare's systems
  • Demonstrate in-depth knowledge and experience with SIU-HC IS supported applications, including athenaIDX (aIDX) and TouchWorks
  • Understand the integration of applications and their impact on business processes and operations
  • Perform integration testing as necessary
  • Provide on-site guidance and assistance to end users as necessary
  • Review and develop training methods and training material
  • Maintain effective communication with end users to understand problems and adequately troubleshoot issues
  • Perform job functions adhering to service principles with a customer service focus
  • Serve as a champion for all SIU HealthCare IS teams and initiatives
  • Work directly with all SIU HealthCare staff to provide mentoring, education and training
  • Perform needs assessments and monitor compliance to ensure transfer of learning
  • Perform alpha testing for all new systems enhancements and projects
  • Function as online training system administrator
  • Facilitate regular End User Group meetings
  • Support and work closely with end user application specialists and Help Desk

Requirements:

  • High School diploma or equivalent
  • 1 year of IT-related work experience or relevant college coursework
  • 1 year of technical training experience
  • Expertise with common office productivity software, electronic mail and calendaring
  • Ability to act independently, manage multiple ongoing projects, see tasks through to completion
  • Excellent interpersonal skills in training and assisting end users
  • Good troubleshooting skills and the ability to retain complex information
  • Good organizational skills and detail oriented
  • Ability to exercise good judgment
  • Sensitive to the needs of underrepresented minority populations

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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