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Systems Technician 1

United States, Scottsdale · Job Posted January 14, 2026
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Job Description

This role is a combination of Tier 1 and entry level systems administration. The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding IT concerns, needs, or issues and takes appropriate actions to resolve them or escalate the ticket as deemed necessary.

Job Responsibility

  • Monitor and Execute incidents/service requests through our in-house ticketing system
  • Respond to requests for technical assistance through phone queues and log case details according to in the ticketing system
  • Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices
  • Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary
  • Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites
  • Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services
  • Advise users on IT-defined best practices and communicate company policies
  • Track inventory and ship IT equipment
  • Performs other duties as required

Requirements

  • Associate degree in computer science or 1-year related field
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Attention to detail
  • Good problem-solving skills
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • Ability to efficiently use ticketing systems to document and track all support calls
  • Familiarity with Microsoft Operating Systems and Office Suites
  • Flexibility with schedule, as this position requires shift work
  • Preferred certifications: A+, Net+, and/or MCDST

Nice to have

  • A+
  • Linux+
  • Network +
  • Security +
  • Cisco Certified Network Associate
  • MCDST

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