Systems Support Technician Job at Office Angels (Brentwood)

Systems Support Technician

We are seeking a proactive and technically skilled Systems Support Technician to...

Location

United Kingdom , Brentwood

Salary:

27500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in IT support, particularly with Windows environments
Familiarity with virtualisation technologies (e.g., VMWare)
Strong understanding of Active Directory and Exchange administration
Excellent problem-solving and communication skills
Willingness to travel and support remote offices
Must be a car driver with access to your own vehicle

Job Responsibility

Install, configure, and maintain Windows 10 and Windows 11 desktop environments
Provide 1st and 2nd line support via the IT Service Desk
Support users in both physical and virtualised (VMWare) environments
Configure and install hardware and software for desktop and mobile devices
Ensure communication systems operate efficiently and resolve incidents promptly
Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data
Provide remote support and travel between locations when required
Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel)
Perform additional tasks as required by departmental and business needs

What we offer

25 days holiday + Bank Holidays
company pension
private medical insurance
life assurance scheme
additional payment and long service days after 5 years' service
EAP service (free counselling and guidance for employees)

Fulltime

Store Systems Support Technician I

The Store Systems Support Technician is responsible for providing timely, effect...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Associate's degree in Information Technology, Business Administration, or a related field preferred, or equivalent work experience
1–3 years of experience in retail systems support, help desk, or technical support environment preferred
Working knowledge of POS systems and retail operations preferred
Basic proficiency with Microsoft Office (Word, Excel) and exposure to technical tools such as SQL, command line interfaces, or remote support tools preferred
Strong problem-solving, analytical, and organizational skills with the ability to manage multiple priorities
Excellent communication and customer service skills, with the ability to support both technical and non-technical users
Ability to work both independently and collaboratively in a fast-paced environment
Hybrid work schedule requiring consistent onsite presence (minimum three days per week) to support hands-on troubleshooting, equipment handling, and team collaboration

Job Responsibility

Respond to and resolve help desk tickets (calls, emails, and system requests) related to store systems, including POS, hardware, software, and network issues, ensuring timely and accurate support
Troubleshoot and resolve basic to intermediate technical issues, escalating more complex problems as needed while maintaining ownership through resolution
Monitor and support store data transmission processes, including polling and re-polling activities, to ensure data accuracy and system integrity
Diagnose, test, repair, and replace store system hardware to minimize downtime and maintain operational efficiency
Utilize technical tools and systems (e.g., remote access tools, SQL queries, network monitoring platforms) to investigate and resolve issues
Support testing and validation of system updates, enhancements, and new software releases to ensure stability prior to deployment
Collaborate with cross-functional teams and external vendors to resolve system issues and improve processes
Document issues, resolutions, and procedures to contribute to knowledge base resources and continuous improvement efforts

Fulltime

IT Systems Support Technician

Join a growing software business as an IT Support Technician, where you'll recei...

Location

United Kingdom , Uckfield

Salary:

25000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Some experience or education in IT (qualification or previous role preferred)
Knowledge of Microsoft environments, networking, and SQL
Strong communication skills and a willingness to learn
Full driving licence and access to a car (occasional travel required to clients with implementation team, expenses covered)

Job Responsibility

Provide remote and on-site support for bespoke business management and eCommerce software
Install, configure, and troubleshoot desktop PCs and servers
Manage SQL databases and client/server/network security
Configure LAN, WAN, and VOIP systems
Deliver training and support to customers as needed

What we offer

20 days annual leave + bank holidays
Pension scheme
Free parking
Casual dress
Social team events
Company sickness pay

Fulltime

MS Dynamics NAV Support Technician with Systems Development

Aspinal of London are looking for an experienced Microsoft Dynamics NAV 2017 Sup...

Location

United Kingdom , Fernhurst

Salary:

Not provided

Aspinal of London

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience with Microsoft Dynamics NAV (ideally NAV 2017, but earlier versions acceptable)
Strong knowledge of core NAV modules: Finance, Sales & Marketing, Purchase, Inventory, and Warehouse
Proficiency with C/AL development language for NAV 2017 (basic code review, debugging, and modifications)
Solid experience with Microsoft SQL Server: writing queries, investigating data issues, and supporting SSRS/Jet/Power BI reporting
Good understanding of NAV permissions and security model (roles, permission sets, security filters)
Demonstrated ability to troubleshoot NAV-specific errors (posting issues, table locks, item ledger entries, dimension conflicts, etc.)
Strong documentation, communication, and stakeholder management skills
Degree in IT, Computer Science, Business Systems, or equivalent practical experience
Experience working on a helpdesk

Job Responsibility

Provide 1st and 2nd line support for Microsoft Dynamics NAV 2017 across all functional areas (Finance, Warehousing, Sales, Purchasing, and Inventory)
Investigate, diagnose, and resolve user issues, including: Posting errors, dimension conflicts, and general ledger reconciliation issues
Sales order, purchase order, and warehouse process failures
Permission set and role-based access issues
Perform basic NAV configuration and setup, such as: Chart of Accounts, posting groups, VAT setup
Item categories, inventory costing methods, and warehouse locations
User roles, permission sets, and security filters
Work directly with the SQL Server back-end to investigate data integrity issues, run queries, and support reporting requirements
Maintain and troubleshoot C/AL customisations within NAV 2017 (with a view to exposure to AL in future Business Central upgrades)
Collaborate with external partners and 3rd line developers on escalated issues and system enhancements

What we offer

Competitive salary
Generous Discount
Birthday Day Off
Professional growth and training within a supportive, creative team
Opportunity to contribute to the development of iconic British luxury products
Exposure to the full product lifecycle from concept to launch

Fulltime

End User Support Technician Tier 2

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school diploma or GED required
prefer Associate's degree or higher
A+
Microsoft Office Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver's license, insurance and reliable personal vehicle

Job Responsibility

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

Fulltime

New

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...

Location

United States , Huntersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in desktop support, help desk, or technical support environments
Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
Working knowledge of Active Directory user administration
Familiarity with ticketing systems and IT service management processes
Strong troubleshooting, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced support environment
Excellent verbal and written communication skills

Job Responsibility

Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
Install, configure, upgrade, and support Windows-based workstations and business applications
Support user account administration and access management within Active Directory
Assist with operating system patching, software deployments, and workstation imaging activities
Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
Provide advanced support for Microsoft Office applications, including Outlook
Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Specialized IT Support Technician

Do you want to play a key role in the technological performance of store operati...

Location

Canada , Montréal

Salary:

Not provided

Uap Inc.

Expiration Date

Until further notice

Requirements

Diploma or degree in Computer Science or a related field
3 to 5 years of experience in IT support (POS, retail store, or distribution center environment)
Experience with a ticketing system (ideally ServiceNow)
Excellent communication skills in both French and English, written and spoken
Strong expertise in Linux (administration, services, log analysis, performance)
Good understanding of networking concepts (TCP/IP, DNS, DHCP, VLAN, VPN)

Job Responsibility

Analyze, diagnose, and resolve critical incidents (software, hardware, network)
Act as the technical escalation point for Level 1 Support
Ensure certification, configuration, and deployment of in-store IT equipment
Manage equipment inventory and collaborate with vendors
Participate in testing, validation, and deployment of new technology solutions
Prioritize interventions based on operational impact
Document solutions and recommend improvements

Fulltime

New

Deskside Support Technician II

Location

United States , Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma with 5+ years of relevant IT support experience
Active Public Trust clearance
Experience providing Tier II support in enterprise Windows environments
Experience using ITSM/ticketing systems
Strong troubleshooting skills across desktop, software, and peripheral technologies
Excellent written and verbal communication skills
Strong customer service and prioritization abilities

Job Responsibility

Provide onsite Tier II deskside support for end-user incidents and service requests
Troubleshoot and resolve issues involving Windows desktops and laptops, Microsoft Office applications, Outlook and Exchange, Printers and peripherals
Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries
Install and support specialty applications not packaged within SCCM
Remove devices from the network in accordance with security directives
Support printer troubleshooting, toner replacement, and device maintenance
Maintain accurate updates within the ITSM ticketing system
Prioritize incidents based on SLA requirements and customer impact
Deliver high-touch 'white glove' support for senior leadership offices
Provide timely, professional communication throughout issue resolution

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

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Systems Support Technician

Job Description

Job Responsibility

Requirements

What we offer

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Systems Support Technician

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