Systems & Support Specialist Job at Cencora (Remote)

Job Description

This role is responsible for coordinating, participating in and assisting with business units’ software support, identifying, diagnosing, and resolving technical problems for users, maintenance and development, billing activities and ongoing maintenance of the system tools and program databases. Works with all internal stake holders, technical subject matter experts to successfully resolve technical problems, develop action plans and communicate progress.

Job Responsibility

Provides technical assistance which includes troubleshooting complex questions and supporting users with system interactions
Resolves fully and accurately assess and resolve issues related to the system, user access
Responsible for creating and tracking sFTP, CIFS and MoveIT or other IT tickets for business unit which ensures security, integrity, and proper compliance of systems. Performs or assists in security access audits
Be able to understand healthcare organization workflow processes to Ensure system content is accurate and current and all their functionality, conduct internal and external training
Participates testing software changes and coordinates the development of supporting documentation Interacts with project sponsors, stakeholders, and various project members to ensure that specified business needs are met
responsible for the implementation to ensure
Consults with product management and commercial teams to translate customer and business requirements into technical and procedural design for new or revised applications for enhancements and user performance improvements including flow charts, and programming guidelines
Hands-on collaboration when managing APIs with integrating pharmacy systems to ensure proper data exchange and functionality
Analyzes processes and makes recommendations for improving efficiency and assists in creating targeted solutions to address these deficiencies
Coordinates the effective implementation and support of Change Management, Responsible to coordinate with sales team for client Onboarding, implementation, and launch
Acts in partnership with the accounting department and business unit managers to provide customers with timely and accurate invoices and to provide onboarding information or changes to the accounting team
Backup support to lead status meetings with internal and external stakeholders to ensure that the project makes progress within expectations
Responsible for following the Cencora Policies and Procedures, supports and complies with company’s policies pertaining to HIPAA, ensures integrity and safeguards protected health information (PHI)
Assists with special projects when requested by management
Manage the backlog of open items to ensure they are processed or escalated to appropriate team(s)
Support ABF ticket for TriShip Support Queue

Requirements

Preferred knowledge of information technology, pharmacy care or medical coordination, or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education
Normally requires a minimum of four (4) years of directly related and progressively responsible experience working with pharmacy support systems with a focus on data integrity, security, and reporting
Demonstrates the ability to fully and accurately assess and resolve issues related to the system, user access, programs, activities, reporting, and related functionalities
Understanding and familiarity with server, network, and computer hardware concepts and functionality
Install and configure hardware and software components
Excellent problem solving and analytical skills with ability to think critically and expansively to solve complex technical problems
Exemplary communication and follow-up skills
Ability to prioritize competing demands
Time management skills
Strong interpersonal and relationship building skills and ability to work with cross functional teams
Good organizational skills
attention to detail
Good oral and written communication skills
Knowledge of computers to operative effectively with MS applications: Word, Excel, PowerPoint, and Visio
ability and desire to learn new applications

What we offer

medical
dental
vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
mentorship programs
employee resource groups
volunteer activities

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