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Systems Support Specialist

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Naughty Dog

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Location:
United States , Santa Monica

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

41.00 - 45.00 USD / Hour
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Job Description:

This position is for temporary engagement through our staffing partner, DZConnex. Naughty Dog is seeking a Systems Support Specialist to join our IT team in supporting the studio. This role is ideal for a highly organized, detail-oriented individual with a passion for operational excellence across IT support, asset management, onboarding, and project coordination. The IT Coordinator will serve as a vital connection point between teams, vendors, and users—maintaining and improving the systems and workflows that keep our infrastructure running smoothly.

Job Responsibility:

  • Provide advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team
  • Design, build, and configure advanced custom PC workstations, ensuring optimal performance
  • Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
  • Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
  • Efficiently provision new equipment and onboard/offboard users
  • Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
  • Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
  • Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
  • Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
  • Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies
  • Support security initiatives, incident response, patching, anti-malware, and prevention
  • Regularly collaborate with other IT teams and departments within PlayStation Studios
  • Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise
  • Stay up to date with the latest industry trends, technologies, and best practices
  • Additional responsibilities to be assigned as needed

Requirements:

  • Must Have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
  • Proven track record of resolving complex hardware, software, and network issues
  • Proven ability to execute IT projects from conception to implementation
  • Expert technical skills in building and configuring PCs and servers
  • Expert knowledge of Windows 10/11 operating systems
  • Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors
  • Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint
  • Excellent problem-solving and analytical skills
  • In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker
  • Experience with scripting languages such as Python, Bash, and Powershell
  • Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools
  • Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments
  • Familiar with basic cybersecurity & privacy principles
  • Familiar with cloud systems such as AWS, Azure, and related technologies
  • Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency
  • Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions

Nice to have:

  • Proficiency in additional software tools, such as JIRA, Confluence, Wireshark, Visual Studio, Pro Tools, and Adobe Suite
  • Experience with automation such as Ansible, Jenkins, or other infrastructure as code platforms
  • Familiarity with gaming systems, particularly Sony PlayStation hardware, software interfaces, and peripherals
  • Knowledge of advanced server management, including Linux server environments and cloud-based systems
What we offer:
  • medical
  • dental
  • vision

Additional Information:

Job Posted:
January 02, 2026

Work Type:
On-site work
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