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Optimize the Construction Lifecycle as a Systems Support Specialist! Backend, technical, systems support? Are you looking for an opportunity to combine a variety of skills and disciplines on a daily basis? Passionate about improving processes and helping both customers and internal/external teams reach their potential? In this role, you will be the critical link between our innovative software and the customers building the world's infrastructure. You will manage diverse technical landscapes—from SQL administration to cloud migrations—directly ensuring the stability and performance of systems that keep the construction industry moving forward. Systems support specialist is responsible for resolving system-related issues; monitoring and performance tuning in both self-hosted and cloud-deployed Viewpoint environments. This role serves as a support liaison between Viewpoint, third-party vendors and our customers.
Job Responsibility:
Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services
Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors
Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites
Assist customers with Viewpoint software client/server environment (software upgrades, migration, and transformation)
Effectively document and develop issues/Knowledge Base Articles and provide feedback from customers for use by Development in research and resolution of defects
Requirements:
Knowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions
Strong knowledge of SQL Server Database Administration and relational database concepts
Demonstrated knowledge of basic networking concepts and terminology
Moderate knowledge of Scanning, Printing software installs and troubleshooting
Working knowledge of basic standard software such as: MS Office suites, Adobe suites, multiple Windows OS platforms, SMTP, IMAP
Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar)
Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration
Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management
Bachelor’s degree, preferably major in computer science or relevant experience
What we offer:
Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan