Systems Support Senior Associate

• Plan, implement, and maintain networked systems, including configuration management, troubleshooting network issues, and coordinating with vendors for installations of network hardware such as Arista, Fortinet, Cisco, and Aruba routers & switches, wireless controllers, and circuits
• Conduct in-depth technical analysis of software, hardware, and network systems, with a focus on Fortinet SDWAN, LAN/WAN communications, network nodes, routers, and switches
• Serve as a technical liaison with vendors and customers, ensuring smooth resolution of network-related concerns
• Apply advanced knowledge of WAN/LAN and internet protocols to troubleshoot existing network issues, implement new solutions, and manage migration projects
• Provide on-call support for high-severity issues and facilitate change requests outside of business hours as required

• Strong proficiency in network performance monitoring and troubleshooting techniques
• Fair understanding of service provider routing and switching technologies (LDP, RSVP, MPLS, MP-BGP)
• Solid knowledge of network-related hardware and software
• Foundational experience with Cisco Wireless LAN Controllers (WLCs) including 5500, and 9800 WLC models
• Minimum 1 to 2+ years of experience in Routing & Switching
• Bachelor's degree or equivalent education/experience
• Willingness to work night shifts as required

Experience with network monitoring tools such as ServiceNow, SolarWinds, ThousandEyes, and NetBox