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NTT DATA Logo NTT DATA · IT - Administration

Systems Support Senior Associate

India, Bangalore Employment contract · Job Posted June 15, 2026
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Job Responsibility

  • Gather requirements, analyze technical networking issues and provide options and recommendations
  • Participation in daily operations meeting, ensuring compliance and meet SLA for your respective sites and service area
  • Supporting customer environments on 24x7x365 basis

Requirements

  • Hands-on experience in troubleshooting routing protocols
  • Knowledge of Network Monitoring Tools
  • Network support and/or Network operations experience of Min 1-3 years
  • Ability to apply principles, theories, and concepts, as well as knowledge or related networking disciplines
  • Full understanding of WAN/LAN internetworking including design elements including cost versus performance tradeoffs, protocol interoperability, network architecture development and requirements for testing / proof of concept
  • Advanced knowledge of platform operation systems (router platforms, LAN, WAN, and router protocols) and how they interact with the network
  • Advanced knowledge and troubleshooting skills to support wireless infrastructures
  • Advanced skills in gathering requirements and designing/implementing/supporting network solutions
  • Advanced skills and knowledge and adherence to Change Management processes
  • Excellent communication skills, both written and oral
  • Strong customer service skills
  • interfaces with customers, end users, partners and associates
  • Additionally, the candidate must work well within a team, adapt easily to change. Candidate should have a history of working unsupervised while achieving required goals
  • Over 3 years of relevant experience or equivalent combination of education and work experience
  • Good troubleshooting skills
  • Customer facing skills
  • Good verbal and written communication skills
  • B.Tech. or Any Graduate
  • CCNA/ CCNP level certification
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