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Systems Support Senior Analyst

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NTT DATA

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Location:
Mexico , Mexico City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Systems Support Senior Analyst role involves providing hands-on desktop support and local connectivity assistance. Candidates should have 1-3 years of experience in desktop support and a strong understanding of networking concepts. Key responsibilities include troubleshooting hardware and software issues, assisting with IT equipment setup, and collaborating with central teams. Strong customer service and communication skills are essential for success in this role.

Job Responsibility:

  • Participate from day one in the facility build‑out (rack‑and‑stack, basic setup)
  • Provide ongoing hands‑on desktop and local connectivity support
  • Assist with rack‑and‑stack of IT equipment (servers, switches, firewalls, APs) under remote engineering guidance
  • Support initial site setup and basic connectivity checks for access switches, wireless infrastructure, basic firewall/perimeter gear
  • Image and configure Windows desktops/laptops per standard desktop build
  • Handle new hire onboarding: Prepare and issue devices, perform standard user setup and configuration
  • Provide Level 1 troubleshooting for Hardware, OS, and standard corporate applications, Printers and common peripherals
  • Troubleshoot basic LAN/WLAN issues for end‑users (wired and wireless)
  • Validate ports/VLANs and escalate configuration changes to central teams
  • Perform basic wireless troubleshooting (signal/SSID/access issues) and escalate complex issues
  • Work onsite 8x5 during local business hours
  • support occasional overtime as needed
  • Cross‑train with the second onsite technician to ensure coverage during absences
  • Log incidents and requests in the agreed ticketing/ITSM system
  • Collaborate with Central NOC/infrastructure teams, local business leadership and service delivery managers

Requirements:

  • 1–3 years in desktop support, IT field services, or similar onsite support role
  • Strong hands‑on experience with Windows desktop/laptop install, configuration, and troubleshooting
  • Basic networking concepts: IP, DNS, DHCP, VLAN basics
  • Wi‑Fi connectivity troubleshooting from the user side
  • Ability to safely rack and stack standard IT equipment
  • Ability to follow runbooks/procedures from remote engineers
  • Strong customer service mindset and professional onsite demeanor
  • Clear verbal and written communication (with local leadership and remote teams)
  • Reliable, punctual, and comfortable acting as the onsite face of IT
  • Willingness to learn and cross‑train to ensure redundancy between the two roles

Nice to have:

  • Exposure to Cisco switching and enterprise wireless (e.g., Juniper)
  • Experience in a large corporate or managed services environment

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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