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Systems Support Representative

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American Nursing Care

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Location:
United States , Houston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

18.60 - 26.27 USD / Hour
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Job Description:

As a Systems Support Representative, you will be a central figure providing critical technical assistance and support to end-users, ensuring the smooth and efficient operation of our IT systems and applications. You will play a vital role in resolving technical issues, enhancing user productivity, and maintaining a positive technology experience for our staff.

Job Responsibility:

  • Assist users with data integrity and QA issues relating to PACS
  • Performs first call support for users
  • report and track problems and issues relating to PACS, which includes resetting Workstations, testing the system and handling network problems
  • Communication with users, documenting user feedback for system modifications and improvements and providing education and training to ensure staff competency
  • Coordinate department PACS workflow with all modalities of Radiology, which includes collating PACS related paperwork for interpretation, identifying delays with workflow and any PACS QA issues
  • Performs all clerical Film Library Functions and Assists file room staff with daily operational needs
  • Assists physicians, hospital staff and patients in obtaining requested radiographic history and information

Requirements:

  • High School Diploma or GED
  • Three years of related experience
What we offer:
  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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