Systems Support Representative Job at American Nursing Care (Houston)

Customer Support Representative

Here's the deal! Sometimes people need help understanding a product they rely o...

Location

Mexico , Guadalajara

Salary:

16500.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

2+ years of customer service or call center experience
Strong English communication skills (American English preferred)
Excellent verbal and written communication skills
Experience supporting customers through email and chat
Strong problem-solving and objection-handling skills
Ability to manage difficult or sensitive customer conversations professionally
Comfortable working with performance metrics and KPIs
Strong computer skills, including Google Workspace and Microsoft Office
Ability to learn new systems, processes, and product information quickly
Positive attitude toward coaching, feedback, and continuous improvement

Job Responsibility

Provide exceptional customer support through phone, email, chat, Q&A platforms, ratings, and reviews
Understand customer concerns and research the right information to provide accurate responses
Help customers with product questions, promotions, pricing, package information, and service-related topics
Maintain detailed and accurate customer records while following required procedures and guidelines
Follow healthcare and compliance processes when handling customer complaints and sensitive cases
Escalate complex situations to the appropriate internal teams when needed
Support order fulfillment processes, including returns and customer requests
Provide clear explanations while following approved communication guidelines
Stay updated on product knowledge, company updates, and customer service processes
Manage priorities independently while maintaining quality and productivity standards

What we offer

Paid training
Full law benefits
8% Savings Fund
$1,000 MXN monthly food vouchers after 2 months
Major Medical Insurance after 3 months

Fulltime

Sales Support Representative

The Sales Support Representative is an experienced quoting and rebating professi...

Location

Ireland , Dublin

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

3–4 years of experience in sales support, quoting, pricing, rebating, or sales operations
Solid understanding of pricing governance, discount structures, and rebate programs
Experience working with CRM and pricing systems (e.g., Salesforce, Model N)
Strong attention to detail with the ability to manage complexity
Ability to work independently and exercise sound judgment
Clear and professional written and verbal communication skills
Bachelor’s degree

Job Responsibility

Support complex and non‑standard quoting, rebating, and MeetComp requests, ensuring alignment with pricing policies
Review and validate pricing structures, discount application, and rebate logic to ensure accuracy and compliance
Act as a subject‑matter expert for complex cases and edge scenarios
Partner with Sales & Distribution partners to support pre-pricing activities
Participate in process standardization, simplification, and continuous improvement initiatives
Support adoption of new AI tools, workflows, and governance models introduced by QRO, BMO, or RBO teams
Provide practical feedback from day‑to‑day operations to help improve processes and controls
Act as a trusted operational partner to Sales, Distributor, Deal Desk, and Business Operations teams
Communicate clearly and professionally with stakeholders across regions and functions
Balance commercial needs with governance, compliance, and long‑term operational integrity

Fulltime

Senior Customer Support Representative / CSR

Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP...

Location

United States

Salary:

16.67 - 17.46 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Minimum of one year of customer service, call center, healthcare support, administrative support, or related professional experience
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to navigate multiple systems and applications simultaneously
Strong attention to detail and documentation skills
Ability to learn and apply detailed program policies and procedures
Must reside in New Jersey
Must provide and maintain equipment that meets established BYOD requirements
Reliable high-speed internet connection required

Job Responsibility

Provide informed and objective responses to questions regarding Medicaid and CHIP eligibility guidelines, policies, and benefits
Assist callers with access-to-care concerns and escalated customer issues
Handle inbound and outbound customer communications in a professional manner
Process and review eligibility-related documentation, including income, identity, and verification records
Research and resolve customer concerns while maintaining service excellence
Learn and apply state program policies, procedures, and updates
Accurately document customer interactions and case information
Meet established quality, productivity, and attendance standards

What we offer

100% Remote Work Opportunity
Meaningful work supporting healthcare access for families
Paid training provided
Stable schedule with a respected national organization
Opportunity to develop healthcare, customer service, and eligibility expertise
Supportive team environment focused on customer success
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Bilingual Customer Support Representative

Our nonprofit client is seeking a compassionate and service-oriented Bilingual C...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of customer service, call center, or administrative support experience (nonprofit experience preferred)
Bilingual fluency in English and Spanish (written and verbal required)
Strong communication and interpersonal skills with a customer-first mindset
Ability to manage high-volume inquiries in a fast-paced environment
Proficiency with Microsoft Office and ability to learn CRM or case management systems
Strong attention to detail and organizational skills
Ability to handle sensitive information with professionalism and discretion

Job Responsibility

Respond to incoming calls, emails, and online inquiries from clients, donors, and community members in both English and Spanish
Provide accurate information regarding programs, services, eligibility requirements, and organizational resources
Assist individuals with application processes, intake forms, or service requests as needed
Document all interactions in the organization’s CRM or case management system
Route complex inquiries to appropriate internal departments or program staff
Support follow-up communications to ensure timely resolution of requests
Maintain a high level of professionalism, empathy, and confidentiality in all interactions
Assist with data entry and administrative support related to customer service operations
Participate in team meetings and contribute to improving service delivery processes

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training

Tier 1 Tech Support Representative Part-Time

Are you interested in supporting the growth of Manitoba’s technological landscap...

Location

Canada

Salary:

Not provided

Valley Fiber

Expiration Date

Until further notice

Requirements

Must be eligible to work in Canada
A genuine interest in technology
A can-do approach to problem-solving
The ability to use a computer
Ability to work well in a team-based environment
Basic proficiency in English reading, writing, and speaking
Ability to handle sensitive customer information confidentially
Willingness to adapt to changing priorities
Ability to work on internal systems for long periods of time

Job Responsibility

Field Customer Calls: Handle incoming inquiries to resolve technical issues
Proactive Support: Reach out to customers to assist with tech issues in their homes
Data & Reporting: Gather data and generate reports for management
Team Support: Assist other departments during high call volumes
Ticket Management: Create, document, and complete support tickets

What we offer

Comprehensive benefits package
Staff discounts on internet service and at select local businesses
Opportunities for professional development, increased responsibility, and advancement
Opportunities to work on big projects that have a lasting impact on the daily life of Manitobans

Parttime

Customer Support Representative

Every day, you'll speak with patients who have questions about their prescriptio...

Location

Mexico , Guadalajara

Salary:

18000.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience
Strong English communication skills
Comfortable speaking with customers by phone
Good problem-solving skills and attention to detail
Ability to stay calm and professional under pressure
Comfortable using multiple systems and tools
Able to work on-site in Guadalajara

Job Responsibility

Support patients through phone, email, and text communication
Review prescription orders and provide clear, accurate information on status, coverage, and next steps
Proactively contact patients to resolve issues that may delay or prevent order fulfillment
Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
Guide patients through the platform and help them get the most from available services
Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
Navigate multiple systems and tools to research issues and identify solutions
Handle difficult conversations with empathy, professionalism, and confidence
Contribute as a supportive teammate and help create a positive team environment

What we offer

Paid training
Full law benefits
8% Savings Fund
$1,000 MXN monthly food vouchers after 2 months
Major Medical Insurance after 3 months

Fulltime

Part Time Account Support Representative

The Account Support Representative works closely with car dealerships from acros...

Location

United States , Buffalo

Salary:

21.00 USD / Hour

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak, and understand English
High School Diploma or equivalent required
1 years administrative or customer service experience
Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assist others during the process
Understanding of systems, CRMs, GSuite and Microsoft Office
Must be able to remain in a stationary position for 50% or more of the work day
Ability to use computer, including typing, navigating software applications, and using a mouse or track pad

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience
Receive inbound calls from ACV customers
Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
Perform outbound calls to ACV customers as needed to resolve issues
Document activities, strategies and efforts within Salesforce
Provide pre- and post-sales support to customers to ensure consistent repeat business
Meet or exceed SLA’s to issue resolutions
Understand ACV policies and procedures
Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
Present current ACV offerings, products, services and newest features to promote business

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Parttime

Technical Support Representative - Diagnostics

Join a company where engineering meets impact! Your next position in Diagnostics...

Location

Belgium , Zaventem

Salary:

Not provided

Proclinical

Expiration Date

Until further notice

Requirements

Fluency in German, Dutch, and English (spoken and written) is a requirement
Additional European language skills are advantageous
Previous working history in customer service, helpdesk, technical support, or a similar customer-facing role is preferred
Basic understanding of technical products, equipment, or systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills with a professional, customer-focused manner.

Job Responsibility

Respond to inbound customer calls and emails regarding diagnostic or medical equipment
Gather relevant information and apply structured troubleshooting techniques to identify and resolve issues
Deliver excellent customer support for both technical and application-related enquiries
Use CRM, ticketing, and telephony systems to log, track, and manage customer cases
Collaborate closely with colleagues and technical specialists in a cross-functional team environment
Escalate complex issues appropriately while maintaining ownership and clear communication with customers.

Fulltime

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Systems Support Representative

Job Description

Job Responsibility

Requirements

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