Systems Support Engineer Job at Thoughtworks (Singapore)

Systems Support Engineer

Thoughtworks

Location:
Singapore , Singapore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Consultant Systems Support Engineer in DAMO service line, you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Job Responsibility:

Work with incident management process and tools
Use complex application systems to debug business impacting issues
Follow standards and best practices for operational efficiencies, stability and availability
Use continuous delivery practices to deliver high-quality software and value to customers
Leverage knowledge of logging techniques for alerting, monitoring and identifying root cause of incidents
Derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms
Ensure quality of software by testing, identifying issues, and verifying product meets requirements
Apply latest technology thinking to solve client problems

Requirements:

Must be Singaporean citizen or hold Singaporean Permanent Residency (PR) at time of application
Experience with programming languages such as Java (preferred) or C#
Understanding of how to use debugging tools and troubleshoot issues in code
Exposure to application monitoring tools such as Datadog, Prometheus, or Grafana
Understanding of cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell
Experience working with relational or non-relational databases
Experience working with CI/CD tools such as Jenkins or Azure Pipelines
Comfortable working with Agile methodologies such as Scrum and/or Kanban
Ability to ensure deliverables are high-quality and thoroughly tested
Good communication and articulation skills
Presence in external tech community and willingness to share expertise
Resilient in ambiguous situations and can approach challenges from multiple perspectives
Willing to be part of a rotation- and need-based, 24x7 team

What we offer:

Interactive tools for career development
Numerous development programs
Teammates who want to help you grow

Additional Information:

Job Posted:
January 12, 2026

Employment Type:

Fulltime

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