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Thoughtworks Logo Thoughtworks · IT - Software Development

Systems Support Engineer

Singapore, Singapore · Job Posted January 12, 2026
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Job Description

As a Consultant Systems Support Engineer in DAMO service line, you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Job Responsibility

  • Work with incident management process and tools
  • Use complex application systems to debug business impacting issues
  • Follow standards and best practices for operational efficiencies, stability and availability
  • Use continuous delivery practices to deliver high-quality software and value to customers
  • Leverage knowledge of logging techniques for alerting, monitoring and identifying root cause of incidents
  • Derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms
  • Ensure quality of software by testing, identifying issues, and verifying product meets requirements
  • Apply latest technology thinking to solve client problems

Requirements

  • Must be Singaporean citizen or hold Singaporean Permanent Residency (PR) at time of application
  • Experience with programming languages such as Java (preferred) or C#
  • Understanding of how to use debugging tools and troubleshoot issues in code
  • Exposure to application monitoring tools such as Datadog, Prometheus, or Grafana
  • Understanding of cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell
  • Experience working with relational or non-relational databases
  • Experience working with CI/CD tools such as Jenkins or Azure Pipelines
  • Comfortable working with Agile methodologies such as Scrum and/or Kanban
  • Ability to ensure deliverables are high-quality and thoroughly tested
  • Good communication and articulation skills
  • Presence in external tech community and willingness to share expertise
  • Resilient in ambiguous situations and can approach challenges from multiple perspectives
  • Willing to be part of a rotation- and need-based, 24x7 team

What we offer

  • Interactive tools for career development
  • Numerous development programs
  • Teammates who want to help you grow
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