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Systems Support Coordinator

United Kingdom, Northampton 28000.00 - 30000.00 GBP / Year · Job Posted January 07, 2026
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Job Description

This is an exciting opportunity for a recent graduate to join our committed team at our Northampton site, and start your logistics career as a Systems Support Coordinator. The successful candidate will provide essential systems support and data analysis across multiple systems for our Healthcare Business Unit. In addition, you will ensure data accuracy and smooth functionality for all stakeholders. You will maintain up-to-date system data, including pricing rules and condition settings, and manage the setup of new users across platforms. You will also deliver clear, high-quality training to external users and provide ongoing system support (training will be given).

Job Responsibility

  • Ensure accurate systems updates
  • Identify root causes of process issues and implement solutions to prevent future failures
  • Maintain the service request log with accurate, timely updates
  • Ensure all support queries are followed through to closure
  • Liaise with stakeholders to co-ordinate system access and improvements
  • Provide 1st line support for operational users
  • Maintain and audit master data across multiple systems, including pricing rules, conditions, and related data
  • Perform self-audit checks to ensure compliance & accuracy
  • Coordinate new user setup across operational systems for both internal and external stakeholders
  • Deliver training and provide ongoing support to external users
  • Assist in system testing for new versions of functionality alongside the Systems Analyst and Operational Superusers
  • Produce data analytics and statistical reports using Excel and other tools as required

Requirements

  • Strong analytical mind-set and problem-solving skills
  • The ability to develop effective working relationships
  • Willingness to grow and develop in the role
  • Strong organisational skills, self-management & excellent attention to detail (essential)
  • Strong Microsoft Excel skills essential (pivot tables, formulas)
  • Intermediate to advanced competency on Excel
  • Open-minded and receptive to new ideas
  • Applicants must have the legal right to work in the UK

What we offer

  • Pension scheme
  • 25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
  • Employee Referral Scheme
  • Cycle to Work scheme
  • Critical Illness Cover
  • Health cash plan
  • Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
  • On-Site Mental Health First Aiders
  • Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
  • Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
  • Tailored development and career opportunities
  • KareHero
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