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Woolworths Supermarkets Logo Woolworths Supermarkets · IT - Administration

Systems Support Analyst

New Zealand, Auckland · Job Posted June 14, 2026
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Job Description

We’re looking for a Systems & Support Analyst to join our Core IT Team team here in Aotearoa reporting to our End User Compute Team Leader. Woolworths New Zealand’s Tech team provides services across all infrastructure, hardware, software and applications for the support office and distribution centres, including some in-store technology.

Job Responsibility

  • Provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices and numerous other technology solutions
  • Provide initial onsite analysis for problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a timely manner
  • Support IT policies, Standards and initiatives across all local IT systems and platforms
  • Support the technical requirements for new stores, distribution centres and support offices across New Zealand
  • Provide face-to-face and remote support. Get to know your customers and their business directly in order to best advise them with their technical needs

Requirements

  • Sound understanding of Google Suite
  • Experience with Active Directory
  • Experience with Microsoft Windows Domain environments
  • Exposure to Microsoft Azure, Scripting, or development experience (major advantage, not a must)

What we offer

  • A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
  • High-impact role supporting our teams who enrich our communities
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
  • A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
  • A progressive and competitive leave policy that gives you more space for what matters to you
  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
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