Systems Support Analyst

• Provide Tier 1 technical support to end users via in-person, remote, chat, and email
• Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support
• Deliver white-glove customer service and clear communication to users at all levels
• Image, configure, and onboard new users and machines (primarily Macs)
• Install, test, and configure workstations, peripherals, and software
• Support Adobe Creative Cloud and creative production tools
• Use Kandji (Iru) for Mac endpoint management
• Log, track, and document support requests in the help desk system
• Escalate complex or urgent issues to senior team members as needed
• Support and maintain office AV equipment for internal and client meetings
• Assist with inventory tracking for hardware, software, and licenses
• Partner closely with a small (4-person) IT team to support day-to-day operations

• Bachelor’s degree required
• 5+ years of IT support experience, ideally in an advertising, creative, or agency environment
• Strong experience supporting Apple hardware and macOS
• Familiarity with Windows environments
• Experience with MDM tools such as Kandji or Jamf
• Working knowledge of tools such as Adobe Creative Cloud, Google Workspace, Slack, Zendesk, and Active Directory / Entra
• Excellent communication skills with a strong customer-service mindset
• Ability to work independently while collaborating effectively with a small team
• Comfortable lifting up to 50 lbs and assisting with hardware/AV setups

Jamf experience a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan