Systems Specialist

We are seeking a highly motivated and detail-oriented Incident Management & Customer Support Specialist with 3-4 years of experience. The ideal candidate will be responsible for managing and resolving incidents, routing to the respective teams, handling customer inquiries across multiple channels (phone, chat, email), and ensuring efficient ticket management. This role requires excellent communication skills (both verbal and written), a foundational understanding of banking operations, and the flexibility to work in various shifts, including nights and rotational week-offs.