Systems Specialist

• provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling
• ensure adherence to pre-defined SLO requirements
• utilize Microsoft applications for creating and maintaining basic files
• understand the high-level principle behind Information Security concepts and policies
• apply/implement security concepts into day-to-day work
• identify potential compliance issues and raise to management
• exchange information in a concise and logical way
• use discretion and judgment given the subject sensitivity of work data
• manage multiple efforts and adjust priorities
• analyze and find key areas for process improvement
• create action plan for process improvements
• adhere to defined Risk and Control guidelines

• 2-5 years of work experience in an operational/processing environment
• experience in handling Internal/External clients
• ability to deal with demanding client expectations
• ability to use experience to identify possible issues before they arise
• pro-active in resolving issues
• ability to multi-task by taking on extra ad-hoc tasks without letting day-to-day tasks suffer
• ability to work independently within a team environment
• exposure to Access Administration, Information Security, Risk and Control is an added advantage
• hands-on experience in using Microsoft Office tools
• minimum Bachelor's degree

exposure to Access Administration, Information Security, Risk and Control

• training both on the job and presented training courses
• increased product knowledge
• exposure to clients and other departments within Citi
• high level of exposure to internal clients
• opportunity to enhance client service skills
• opportunity to work in a controls environment
• opportunity to enhance knowledge of clients and industry
• skill development in a demanding, time-sensitive, and complex process