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The Systems Specialist is the key custodian of the core systems used by Merivale’s Sales & Events team, including Momentus (Ungerboeck) and Event Hub. This role is responsible for the optimisation, ongoing maintenance, and regular enhancement of these platforms, ensuring they continue to meet the evolving needs of both the department and the broader business. Working closely with the Technology and Finance teams, the Systems Specialist plays a critical role in identifying and resolving business challenges through systems development, process improvement, strategic planning, and organisational change initiatives.
Job Responsibility:
Administer, maintain, and manage upgrades and integrations across key systems, including Momentus (Ungerboeck), Event Hub, and other associated platforms
Ensure the accuracy and timeliness of critical system functions such as revenue reporting, seasonal menu updates, pricing, and the integration of new features or systems, maintaining up-to-date and reliable content
Proactively identify opportunities to enhance system functionality and streamline business processes
Build and maintain strong working relationships with internal and external stakeholders, including Sales & Events, Technology, Finance, and other Merivale departments
Develop and manage reporting solutions across the business, delivering both current insights and future-focused analytics for stakeholders and venue teams
Onboard and train new users on Momentus, including system configuration, processes, and workflows
Requirements:
4+ years’ experience in a similar systems-focused role
Previous experience with Momentus is preferred but not essential
Ability to thrive in a fast-paced environment with strong attention to detail
Proven ability to translate technical capability into tangible business value
Clear, confident communicator with a collaborative, can-do mindset
Strong relationship-builder, skilled at influencing and working effectively with internal and external partners
What we offer:
Competitive salary
Paid parental leave and flexible return to work support for new parents
Amazing discounts at 90+ venues
Career progression opportunities and development through leadership programs and supported technology education tools
Access to our employee assistance program which provides free and confidential health support