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Systems Specialist - Audiology

specsavers.com.au Logo

Specsavers AU

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Location:
Australia , Port Melbourne

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a Systems Specialist to join our Audiology department on a 12 month fixed term contract. Reporting to our Audiology Operations Support Manager. This is a unique opportunity to play a key role in supporting our Audiology Partners and store teams across Australia and New Zealand. In this role, you’ll be the subject matter expert for Simply Hearing, our practice management software, providing technical support, training, and resources that enable our Partners and store teams to deliver outstanding care to customers.

Job Responsibility:

  • Subject matter expert for Simply Hearing practice management software
  • Providing technical support, training, and resources
  • Deliver training interventions
  • Supporting user acceptance testing
  • Identifying opportunities for improvement
  • Developing training resources

Requirements:

  • Proven ability to provide exceptional customer service with patience and empathy
  • Excellent verbal and written communication skills
  • Experience with patient management systems is a plus
  • Comfortable and confident presenting information to individuals or groups
  • Strong problem-solving and decision-making abilities
  • Highly organised, able to prioritise tasks effectively, and adaptable to shifting deadlines

Nice to have:

Experience with patient management systems is a plus

What we offer:
  • Quarterly bonus scheme
  • Two free pairs of glasses each year
  • On-site free parking
  • Birthday, Volunteer, Professional Development and Paid Parental Leave
  • Health & Wellbeing programs
  • Fully funded social club – provides a wide range of activities throughout the year

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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