Systems Services Representative Job at IBM Deutschland GmbH (NO City)

Utility Services Representative Supervisor - Customer Services Bureau - SFPUC (1480)

Under general direction, is responsible for supervising the activities of subord...

Location

United States , San Francisco

Salary:

93002.00 - 113100.00 USD / Year

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Two (2) years of journey level clerical experience in a customer service, billing or collection department of a utility, bank, department store, insurance company, or credit agency
One (1) year (30 semester/45 quarter units) of major coursework in accounting, finance, computer science, banking, or business administration from an accredited college or university may substitute for one (1) year of qualifying experience

Job Responsibility

Plans, assigns, supervises and is responsible for the work of subordinate personnel to assume conformance with existing policies, procedures
rules and regulations, rates and their proper interpretation as they apply to consumers' accounts
evaluates the work performance of employees and/or reviews the evaluations made by subordinate supervisory personnel to ensure that performance standards are maintained
participates in the interviewing and selection of new employees and recommends to superiors the best qualified candidate(s)
Oversees and is responsible for the preparation and maintenance of a wide, variety of records and reports including important statistical reports and records on Bureau's and Divisions' activities and operations
collects, compiles and analyzes data required for a variety of billing needs and reports
Performs difficult clerical procedures and practices involving the exercise of individual judgment and knowledge of applicable laws, rules and regulations, rates and departmental procedures
Answers inquiries from the general public
answers departmental inquiries relating to the department's activities
assists in resolving a wide variety of complaints

Fulltime

Client Services Representative – Mental Health Services

This role serves as the first point of contact for clients, guests, and staff en...

Location

United States , Saint Petersburg

Salary:

18.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Medical, healthcare, or behavioral health office experience required
Strong customer service and communication skills
Experience working with upset, emotional, or high-needs individuals preferred
Comfortable in a high-volume front desk and phone environment
Ability to multitask and remain organized throughout the day
Experience with scheduling systems, EMR/EHR platforms, or medical office operations is a plus

Job Responsibility

Welcome and check in clients, guests, and staff in a friendly and detail oriented manner
Answer incoming calls and direct calls appropriately
Schedule, confirm, and follow up on appointments
Make outbound calls to clients regarding appointments and messages
Collect payments, issue receipts, and balance cash drawer
Update client information accurately in the system
Support clinical staff to maintain smooth client flow throughout the day
Assist with follow-up on pending client concerns or issues
Distribute and collect client satisfaction surveys
Complete data entry and documentation within Avatar system

What we offer

Mileage reimbursement for travel during the workday
Medical, vision, dental, life and disability insurance (for contract/temporary professionals)
401(k) plan (for contract/temporary professionals)

Fulltime

Member Services Representative

Robert Half is looking for a Member Services Representative to support members w...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or customer service role within a fast-paced environment
Strong computer skills with the ability to navigate multiple applications efficiently
Accurate typing skills and the ability to document information while speaking with customers
Clear verbal communication skills and a detail-oriented phone presence
Demonstrated ability to deliver attentive, high-quality customer service
Strong organizational skills and the ability to remain effective under pressure

Job Responsibility

Respond to member calls in a fast-moving service environment while maintaining a courteous and solution-focused approach
Assist members with questions, concerns, and service requests by providing accurate information and clear next steps
Enter, update, and review member information in computer systems with strong attention to detail
Document conversations and actions taken during each interaction to ensure complete and accurate records
Manage multiple tasks at once, including speaking with members, navigating systems, and typing notes in real time
Escalate complex issues when needed and collaborate with internal teams to support timely resolution
Meet service expectations for responsiveness, call quality, and consistency during daily member interactions

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

Fulltime

Member Services Representative

Location

United States , Southgate

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, member support, or a call center environment
Strong computer skills, including confidence navigating multiple systems and completing data entry tasks efficiently
Accurate typing skills and the ability to handle high-volume work without sacrificing quality
Solid reading comprehension and attention to detail when reviewing written information and visual documentation
Demonstrated ability to think critically, make independent decisions, and solve problems effectively
Strong organizational skills with the ability to document work clearly and maintain reliable records
Ability to work successfully in a fast-paced environment while meeting performance expectations

Job Responsibility

Review complex approval-related information and use sound judgment to make accurate determinations
Compare images and supporting details against established guidelines to confirm whether submissions meet required standards
Research discrepancies, investigate exceptions, and gather information needed to resolve issues efficiently
Enter and maintain large volumes of records with a high level of speed, accuracy, and consistency
Interpret written materials carefully to identify key details and apply policies correctly in daily work
Record decision logic thoroughly and keep documentation organized for tracking and future reference
Manage member interactions in a fast-paced service or call center setting while maintaining clear communication and responsiveness
Consistently achieve defined quality expectations and productivity goals in a deadline-driven environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Member Services Representative

We are looking for a Member Services Representative to support members from our ...

Location

United States , La Vergne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, member support, call center operations, or a similar client-facing role
High school diploma required
additional education or equivalent practical experience is preferred
Strong written and verbal communication skills with the ability to explain information clearly and professionally
Demonstrated ability to manage data entry accurately while working across customer service software and multiple systems
Experience resolving customer issues independently using sound judgment, empathy, and effective problem-solving skills
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Familiarity with service platforms such as ServiceNow, HubSpot, or comparable ticketing and customer relationship tools is preferred

Job Responsibility

Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters
Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication
Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction
Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience
Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices
Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving
Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes
Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation

Patient Access Services Representative - TMCOne - Call Center

SUMMARY: Assists medical care givers with patient management, tracking and monit...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
Some positions may require certification as a Medical Assistant (CMA)
Knowledge of office management practices, including billing and scheduling within healthcare
Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
Knowledge of patient care protocols and practices
Knowledge of general patient care practice, methods and regulations
Skill in evaluating patient's needs or following up with a care-giver and then providing follow up support to patients
Skill in scheduling appointments and referrals
Ability to read or listen and comprehend simple instructions, short correspondence, and memos

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures that cash handling follows corporate policies
Ensures completion of financial documentation in accordance with TMCH's credit and collection policies
Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
Performs medical necessity screening and ensures compliance with system requirements

Fulltime

Member Services Representative

We are looking for a service-minded Member Services Representative to join a hea...

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, member support, call center operations, or a similar fast-paced service environment
Strong computer skills with the ability to learn internal systems and handle routine data entry efficiently
Accurate typing skills and attention to detail when processing records, payments, and membership information
Ability to communicate clearly and professionally with members, visitors, and internal team members
Comfortable balancing administrative responsibilities with high-volume service interactions
Strong organizational skills and the ability to manage multiple priorities in a deadline-driven setting
A dependable and proactive approach to supporting team goals and delivering a positive member experience.

Job Responsibility

Manage incoming membership forms, payment details, and account changes with a high level of accuracy and timeliness
Reach out to members regarding renewals and continued participation, helping strengthen engagement across each stage of the member experience
Support onsite and organizational events by assisting with member-facing activities, including coverage at service booths during major annual gatherings
Prepare and organize administrative materials such as information packets, certificates, and related documents for internal and external use
Welcome visitors and respond to member inquiries with professionalism, clarity, and a strong customer service focus
Maintain orderly records and ensure membership data is updated consistently across systems and files
Assist the broader team with operational tasks that improve workflow and support daily member services functions.

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Wheel Vehicle Field Services Representative

The Wheel Vehicle FSR is responsible for the full range of light wheel equipment...

Location

United States , Detroit

Salary:

90000.00 - 110000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Must be trained on and have at least 9 years of experience as a vehicle mechanic
Must have the ability to analyze and interpret U.S. Army Technical Manuals with relation to vehicle maintenance and repair
Must be able to speak, read, and write English fluently
Requires experience with GCSS-Army
Requires knowledge in equipment repair or equivalent experience, thorough knowledge of field services, equipment operation, diagnostic tools, and maintenance
Experience in the use of Microsoft Excel, Microsoft Word, PowerPoint, MS Teams
Knowledge of US military regulations and OEM requirements, including OSHA, ANSI regulations standards
Must have a valid Driver's License and be eligible to obtain a Military Driver's License
US Citizenship required

Job Responsibility

Maintains close coordination with the Government to ensure responsive support
Maintains awareness of all operations, projected workload, inspection results, training, Government requests, guidance, and all issues related to safety, environmental and personnel
Responsible for the individual training of supported customers as necessary through teaching, coaching, and mentoring philosophy
Advises mechanics of proper operation and maintenance of equipment, trains diagnostic techniques and fault isolation procedures using diagnostic tools and technology to advance their skills
Monitors operation and production at job site and ensures that proper maintenance and safety procedures are followed
Performs under stressful conditions and meets short suspense dates
May be required to work extended hours, nights, weekends, and holidays
Performs other duties as assigned
Expected to be a quality champion by promoting, teaching, and presenting quality as a means for product improvement and efficiency and in accordance with applicable Army Regulations and Technical Manuals
Will be required to travel domestically as well as overseas as needed

What we offer

Medical
Dental
Life insurance
PTO
Career advancement through professional training and development
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave

Fulltime

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Systems Services Representative

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