Systems Process Lead Jobs

Systems Process Lead

Australia Post

Location:
Australia, Richmond

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Help us deliver a better tomorrow. Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. This is an exciting opportunity to join our People Systems team and play a key role in shaping the processes that underpin the employee experience at Australia Post. As our Systems Process Lead, you’ll partner with Product Owners, Centres of Expertise, and Enterprise Services to design and deliver process improvements that make a real difference. You’ll lead business process design, ensure requirements are captured accurately, and drive change management to embed new solutions. Your work will help simplify processes, improve compliance, and enhance user experience across the organisation.

Job Responsibility:

Lead process mapping, requirements scoping, and change management for key initiatives
Collaborate with stakeholders to ensure solutions meet business needs and compliance obligations
Champion user-centred design and continuous improvement
Drive simplification and standardisation to reduce complexity and improve efficiency
Keep sponsors and stakeholders engaged throughout the project lifecycle

Requirements:

Strong understanding of HR processes, systems, and data governance
Experience in process design, stakeholder engagement, and project delivery
Ability to build strong partnerships with internal teams and external vendors
Skills in change management and user-centred design
Tertiary qualifications in HR, business, or related fields

Nice to have:

certifications in process improvement or project delivery are a bonus

What we offer:

Join one of the most culturally and linguistically diverse workforces in Australia
We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day
Immerse yourself in the AP Way – where every single team member partakes in a learning module

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

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