Systems Operations Senior Manager Job at Wells Fargo (Bengaluru)

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Senior Manager - Engineering Operations

At Mercury, we build products that help startups and growing companies manage th...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

239000.00 - 298900.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

6+ years of experience in Engineering Operations, Technical Program Management, Engineering Chief of Staff, or adjacent leadership positions in a fast-paced tech company
A background in software engineering, with demonstrated success in shaping Engineering-wide or company-wide strategy through operational leadership
Experience managing complex engineering programs and initiatives at scale, and measuring impact through data
Experience bringing structure to ambiguity, managing through influence, and enabling senior ICs and managers to do their best work
Thoughtful systems thinking—you’re able to take a holistic view of the situation or engage with the details, depending on the need of the hour
Communicate clearly and with care, whether facilitating a leadership offsite, drafting an all-hands update, or aligning multiple teams around shared goals

Job Responsibility

Drive the planning and execution of strategic initiatives across Engineering—which may cover hiring, onboarding, metrics, budgeting, and tooling—working closely with leadership to turn ideas into scalable systems
Design and execute programs to enable and expand AI adoption for coding assistance and in-product features
Partner with our Strategic Operations team to improve core processes like planning cycles and incident management to help Engineering execute effectively and adapt with scale
Act as orchestrator and glue for department-wide initiatives such as tech debt paydown projects, architectural investments, or improvements to the hiring process
Overall: build an environment of operational excellence—using data, context, and collaboration to raise the bar for how we work

What we offer

base salary
equity (stock options)
benefits

Fulltime

Senior Manager, eCom Operations Manager

We are looking for an experienced Senior Manager, eCom Operations to strengthen ...

Location

Sweden , Stockholm

Salary:

Not provided

sa.global

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills with a focus on scalability and operational efficiency
Excellent stakeholder management and communication across global teams and functions
Proven ability to drive standardization, structure, and best-practice implementation across multiple regions
Data-driven mindset with solid experience using operational KPIs and performance dashboards
Several years of experience in e-commerce operations, logistics, or global supply chain management
Demonstrated success leading cross-functional initiatives involving Operations, IT/ERP, Customer Service, and regional eCom teams
Experience with warehouse operations, 3PL management, and system integrations (ERP, WMS, TMS, Salesforce, Shopify)

Job Responsibility

Own and develop the global strategy and roadmap for eCom Operations, ensuring alignment with regional teams and business priorities
Translate long-term goals into actionable initiatives that improve efficiency, scalability, and customer satisfaction
Define, document, and roll out global best-practice procedures for fullfillment, returns, delivery performance, and operational workflows
Partner with IT, ERP, and Tech teams to enhance integrations with logistics partners and strengthen system capabilities
Lead cross-functional projects focused on logistics, transport, warehouse optimization, and overall operational improvement
Manage the operational readiness for launching new product categories across multiple warehouse setups
Identify and implement opportunities to improve lead times, reduce costs, and enhance the customer experience
Work closely with Customer Support and Regional Operations teams to resolve pain points and drive performance excellence

What we offer

re-location support
visa/work permit application
local authority registration
home finding service

Senior IT Operations Manager

Lead our End User Services, Systems Engineering, Endpoint Engineering, and Digit...

Location

United States , San Jose

Salary:

163200.00 - 204000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

8+ years of IT operations experience
at least 3–5 years in a leadership or management role
strong understanding of ITSM frameworks (ITIL), incident response, change management, and service delivery models
hands-on familiarity with identity management (Okta/Entra), endpoint management tools, and core SaaS systems
experience building and scaling IT teams in a fast-paced, growth-oriented environment
excellent communication, prioritization, and stakeholder management skills

Job Responsibility

Lead and develop a high-performing multi-functional IT operations team
establish operational roadmaps, OKRs, and capacity plans for each pillar (EUS, Systems, Endpoint, Digital Workplace)
manage vendor relationships, renewals, and budget allocations across platforms and hardware
implement IT governance, risk management, and compliance strategies
champion IT operational maturity through continuous improvement, automation, and standardization
serve as the escalation point for complex technical, operational, and cross-departmental issues
define and mature ITSM processes such as incident, request, knowledge, and problem management
drive service-level excellence through KPIs, automation, self-service, and documentation
oversee administration and reliability of core IT infrastructure (identity, collaboration, SaaS platforms, directory services, authentication, etc.)
guide systems architecture decisions and ensure scalable, secure configurations

Fulltime

Senior Manager, Technology Operations, Product Strategy - WFS

We are looking for a strong leader to help build and scale our Walmart Fulfillme...

Location

United States of America , Bentonville

Salary:

90000.00 - 180000.00 USD / Year

Walmart

Expiration Date

Until further notice

Requirements

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Job Responsibility

Leads the development and execution of advanced analytics to address unique business and technical problems and support data-driven decision making.
Makes strategic recommendations to cross-functional leadership based on analysis results, and influences roadmap prioritization of partner teams.
Owns complex projects end-to-end for a business area
manages risks associated with implementation.
Develops data models (algorithms, approaches) for complex projects within a business area to drive business results and value.
Presents findings and recommendations to senior leadership.
Coaches team members and provides feedback to enhance skills, knowledge, and work performance.
Collaborates with cross-functional teams to drive a highly complex business area or one with high strategic importance to Walmart.
Navigates partner team dynamics and works across multiple sites.
Has accountability for the performance and results of the team in a highly complex business area or category.

What we offer

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include: Stock.

Fulltime

Senior Ad Operations Manager

We’re hiring a Senior Ad Operations Manager to join our all-star NYC team as a k...

Location

United States , New York

Salary:

80000.00 - 100000.00 USD / Year

Glassview Media

Expiration Date

Until further notice

Requirements

4+ years of experience in programmatic advertising focused on video/display, reporting, and partner-side operations
Proven track record executing KPI-driven campaign strategies and delivering on them (ROAS, DR, CTV campaigns is a plus)
Strong familiarity with Campaign Manager, DV360, Adobe Ad Cloud, and other third party environment ad platforms
Comfortable tracking high volumes of data, performing data analysis, and making decisions based on the results
Manage timely status updates with multiple stakeholders, both internal and external
Ability to be nimble and resourceful, work under tight deadlines, and respond to shifting priorities across multiple client accounts
Advanced Excel and data analysis skills with working knowledge of Javascript and HTML in order to troubleshoot
Excel at balancing time spent between strategic initiatives and diving into the details when necessary
Passion for technology, media, advertising, and data
Bachelor's degree or equivalent experience (in data, computer science, digital advertising is a plus)

Job Responsibility

Ensure flawless execution of digital media campaigns
Monitor & analyze campaign performance data to guide KPI-driven optimization strategies, design actionable recommendations, and drive best-in-class performance
Provide comprehensive reporting and analytics throughout campaign lifetime to ensure campaign pacing and performance
Process billing deliverables to create monthly invoices using QuickBooks
Collaborate with VP of Operations to lead a team of Ad Operations Managers towards successful campaign set up, optimization, and KPI fulfillment
Responsible for onboarding Ad Operations Managers, ensuring they understand best practices, become experts in GlassView product offering, and develop fluency in a variety of third party environment ad platforms
Serve as a central point person for existing publisher partners and take initiative on building new relationships
Lead product and process improvements based on a deep understanding of GlassView product offering, advertiser KPIs, and digital media landscape
Develop high-level proficiency in overall processes, procedures, and media systems relative to assigned clients
Seek continuous opportunities to improve process efficiency

Fulltime

Senior Manager, Finance Systems

The Senior Manager, Finance Systems will lead the strategy, execution, and conti...

Location

United States , San Francisco

Salary:

202000.00 - 286900.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in Finance Systems, Business Systems, or ERP implementation/management roles, ideally within high-growth technology companies
Hands-on expertise with Workday Financials, including design, configuration, and optimization of modules such as General Ledger, Accounts Payable, Accounts Receivable, Procurement, Billing, and Reporting
Deep knowledge of financial processes and systems (e.g., Procure-to-Pay, Order-to-Cash, FP&A, and Record to Report)
Strong understanding of new and emerging Workday platform offerings, such as Workday AI, Prism Analytics, Accounting Center, Workday Extend, and Adaptive Planning
Solid experience with other SaaS systems such as Navan, Stripe, Salesforce, FloQast, Avalara, Auditoria, High Radius, Xactly, CaptivateIQ etc
Proven success in leading cross-functional system transformations and large-scale integrations
Experienced in applying AI-driven automation, data models, and advanced analytics to transform Finance operations
Strong understanding of SOX compliance, internal controls, and data governance
Excellent project management skills with the ability to translate complex business requirements into scalable, intelligent technology solutions
Exceptional communication and stakeholder management skills

Job Responsibility

Develop and execute a long-term Finance Systems roadmap, aligning technology investments with Finance’s strategic priorities and Airtable’s broader business objectives
Own the design, implementation, and optimization of core Finance applications, including ERP, billing, procurement, Financial planning and reporting platforms
Lead system integrations and data flow optimization across the Finance tech stack to ensure accurate, timely, and compliant financial data
Oversee the daily functioning, maintenance, and support of Workday Financials, including Integrations as well as other Finance applications
Drive continuous improvement and modernization by evaluating and implementing new Workday product offerings to unlock new capabilities and efficiencies
Drive automation and process improvement initiatives leveraging AI and workflow automation tools to reduce manual effort, enhance efficiency, and improve control
Partner with Finance leadership (Accounting, FP&A, Procurement, Tax, and Revenue Operations, Finance Operations) to identify system gaps and enable operational excellence
Ensure company compliance with Data Privacy Laws, coordinate global compliance efforts with Legal and other stakeholders, and assist in meeting new regional or global data privacy requirements like HIPAA, CCPA, GDPR, etc
Manage vendor relationships with key Finance technology providers and evaluate new tools that align with strategic goals
Build, mentor, and lead a small but high-impact team of Finance Systems professionals, fostering a culture of innovation, accountability, and continuous learning

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

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Systems Operations Senior Manager

Job Description

Job Responsibility

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