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Wells Fargo Logo Wells Fargo · IT - Administration

Systems Operations Senior Manager

United States, CHARLOTTE · Job Posted June 15, 2026
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Job Description

Wells Fargo is seeking a Systems Operations Senior Manager to lead production stability and modernization efforts across critical platforms, with a strong focus on financial crimes environments. This role is responsible for ensuring high availability and operational excellence across complex, highly regulated systems while also driving transformation initiatives, including automation, improved observability, and adoption of modern DevOps and SRE practices. The successful candidate will partner closely with senior technology leaders, CIOs, infrastructure teams, and business stakeholders to both maintain a resilient production environment and advance modernization efforts that improve efficiency, scalability, and speed of delivery. Building strong relationships and delivering exceptional internal customer service are essential. As part of the target operating model, this leader will help evolve the organization toward a more automated, metrics-driven, and continuously improving DevOps culture, with a strong emphasis on innovation, operational resilience, and transformation at scale.

Job Responsibility

  • Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
  • Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
  • Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
  • Perform network assessments, security audits, and system enhancement consultations
  • Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
  • Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
  • Provide implementation support for key risk initiatives
  • Collaborate with and influence all levels of professionals, analysts, or associates
  • Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
  • Manage allocation of people and financial resources for Systems Operations
  • Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

  • 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of SRE management or leadership experience
  • 2+ years of experience in a financial crimes production environment

Nice to have

  • Experience leading large-scale 24x7 production support environments within financial services, preferably supporting financial crimes, compliance, or risk platforms
  • Demonstrated success driving transformation initiatives, including automation, DevOps, SRE adoption, and modernization of production environments
  • Proven ability to lead and develop global, matrixed teams, building high-performing organizations focused on delivery and operational excellence
  • Strong understanding of end-to-end application environments, including application support, infrastructure, and data flows, with the ability to manage complex production issues
  • Experience partnering with senior technology and business leaders to align operational priorities with regulatory and business goals
  • Experience implementing and maintaining operational resilience practices, including disaster recovery, business continuity, and high availability for critical systems
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