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Wells Fargo Logo Wells Fargo · IT - Administration

Systems Operations Senior Manager

India, Bengaluru · Job Posted July 04, 2026
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Job Responsibility

  • Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
  • Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
  • Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
  • Perform network assessments, security audits, and system enhancement consultations
  • Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
  • Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
  • Provide implementation support for key risk initiatives
  • Collaborate with and influence all levels of professionals, analysts, or associates
  • Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
  • Manage allocation of people and financial resources for Systems Operations
  • Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

  • 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience

Nice to have

  • Overall 6+ years of experience including application support, development and deployment in Banking industry
  • Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
  • Demonstrated ability to productionize new platforms, not just support them
  • Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
  • Experience working with event-driven, distributed architectures
  • Proven ability to partner with engineering teams while representing the production and operational lens
  • Comfortable operating in early-stage, ambiguous transformation environments
  • Strong communication skills, with the ability to explain technical risk to senior stakeholders
  • Should have at least 6+ years of experience in managing the Application support for multiple business critical applications
  • Keep abreast with new technologies and tools and providing recommendations for process improvements
  • Good understanding of payment flows, Reconciliation and Regulatory reporting
  • Must have clear understanding of OLA's and SLAs with respect to payments and currency cut-offs
  • Must have knowledge of relational databases – Oracle, SQL Server
  • Must have attention to detail, a commitment to Quality and be business focused
  • Excellent presentation skills, including ability to engage with leadership at all levels of, and organization
  • Strong presentation and training skills
  • Hands on experience using monitoring tools like Grafana, Splunk, AppDynamics, Netcool, APM or equivalent tool is preferred
  • Must be able to work in a fast-paced environment and have strong time management skills
  • Strong hands-on experience in Production support in a financial services company
  • Understanding current challenges and being able to prioritize initiatives to improve operational support
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