Systems Operations Senior Manager

• Manage and develop teams of analysts, associates, and less experienced managers
• Engage and influence stakeholders, internal partners, and peers to engineer projects and research solutions
• Transform the organization by instilling Devops and SRE practices
• Drive stability across the application portfolio
• Identify and recommend opportunities for administration and maintenance of monitoring systems
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team
• Interpret and develop policies and procedures
• Provide implementation support for key risk initiatives
• Manage, recruit, develop and mentor junior software engineering talent
• Ensure communication with customers about incident progress and changes
• Manage allocation of people and financial resources
• Develop and guide a culture of talent development
• Take ownership of production issue resolution and implementation of preventative measures
• Build out Platform Services support model
• Transform organization to a highly skilled workforce
• Implement smart monitoring of E2E customer journeys
• Reduce low impact noise and overall ticket volumes
• Work with application development teams to introduce resilient solutions
• Utilize technology as a driver to solve complex business problems
• Serve as principal production representative in production support programs
• Support multiple lines of business and interface with senior business and technology leaders

• 6+ years of Systems Engineering and Technology Architecture experience
• 5+ years of software engineering and implementation experience
• 5+ years of platform engineering experience
• 3+ years of management or leadership experience

• 5+ years of automation experience
• 5+ years of experience in software delivery in a large matrixed organization or on a complex system such as AKA, Development, DEVOPS, or QA
• 3+ years of experience leading and executing complex technology transformational programs across an enterprise
• 3+ years of Agile leadership experience
• 3+ years of solution architecture experience
• 3+ years complex issue resolution experience
• 3+ years of DevOps experience
• 3+ years of Ansible experience
• 3+ years of Java or Python experience
• 1+ year of experience delivering complex enterprise-wide cloud information technology solutions
• Demonstrated ability to interpret and manage complex data flows across financial systems
• Experience working with ADS and CADS frameworks
• Ability to partner and communicate effectively with senior executive-level leaders
• Strong experience in Technology & Business Continuity Plan and Disaster Recovery, Cyber resiliency, Data Corruption, Cloud Resiliency, and Data Center resiliency
• A BS/BA degree or higher in science or technology
• Knowledge of new and evolving technologies, such as artificial intelligence, bots and machine learning
• Experience supporting 3rd party software providers, software as a service
• CI/CD and automation experience with tools such as Jenkins, Gitlab, SonarCube, Ansible
• Observability experience including Splunk, AppDynamics and Grafana
• Experience with monitoring tools, such as ITRS Geneos, AppDyanmics, Splunk

Relocation assistance is not available for this position