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Systems Operations Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking Systems Operations Manager. In this role, you will: Manage a systems operations team of analysts that monitor installed systems and infrastructure. Engage stakeholders and internal partners associated with the systems operations functional area. Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks. Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives. Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area. Collaborate and consult with analysts, Information Technology personnel, or vendors. Manage mid to highly experienced analysts. Manage allocation of people and financial resources for Systems Operations. Mentor and guide talent development of direct reports and assist in hiring.

Job Responsibility:

  • Manage a systems operations team of analysts that monitor installed systems and infrastructure
  • Engage stakeholders and internal partners associated with the systems operations functional area
  • Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
  • Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
  • Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
  • Collaborate and consult with analysts, Information Technology personnel, or vendors
  • Manage mid to highly experienced analysts
  • Manage allocation of people and financial resources for Systems Operations
  • Mentor and guide talent development of direct reports and assist in hiring
  • Lead critical incidents recovery in a timely fashion
  • Deliver day-to-day application production support services for international suite of applications
  • Guide team towards daily administration and support of applications technically
  • Responsible for understanding the application and work towards creation of SLA and BCP plans
  • Apply creativity to improve processes
  • Streamlining support by identifying areas for improvement
  • Identify system bottlenecks and opportunities for process improvements
  • Lead cross application support programs
  • Contribute to application stability, identify incident patterns, and report vulnerability in production environment
  • Champion continuous improvement work across Technology & Infrastructure teams
  • Identify and implement service delivery improvements through automation
  • Lead team and lead projects/initiatives with high risk and complexity
  • Provide technical assistance/solutions to the teams in access related issues

Requirements:

  • 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience
  • Overall 5+ years of experience including application support, development and deployment in Banking industry
  • At least 6+ years of experience in managing the Application support for multiple business critical applications

Nice to have:

  • Hands on experience using monitoring tools like Grafana, Splunk, AppDynamics, Netcool, APM or equivalent tool is preferred
  • Must be able to work in a fast-paced environment and have strong time management skills
  • Strong hands-on experience in Production support in a financial services company
  • Understanding current challenges and being able to prioritize initiatives to improve operational support

Additional Information:

Job Posted:
May 13, 2026

Expiration:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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