Systems Operations Manager, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a responsible manager for leading a key function in CLCFS (Commercial Lending & Capital Finance Banking Technology) platform management team, involved in applications maintenance lifecycle starting monitoring, support, deployment and governance. This role is key and accountable for overall application availability, service management and platform engineering for CB Loan Originations. This manager should have strategic vision and ability to influence and transform the place, implement right processes and establish communication channels with Operations and global stakeholders.

Job Responsibility:

Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
Engage stakeholders and internal partners associated with the Systems Operations functional area
Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Collaborate and consult with analysts, Information Technology personnel, or vendors
Manage mid to highly experienced analysts
Manage allocation of people and financial resources for Systems Operations
Mentor and guide talent development of direct reports and assist in hiring
Responsible for the operational management of Loan Originations applications (Opmt/NCino), a strategic Salesforce-based suite
Ensure timely availability of the platform and support change planning and business user engagement
Lead a team of 15+ Systems Operations engineers monitoring installed systems and infrastructure
Provide technical guidance through deep understanding of application architecture and daily support tasks
Prioritize initiatives to address current operational challenges and improve support efficiency
Develop and maintain SLA and Business Continuity Plans (BCP) for supported applications
Drive application stability by identifying incident patterns and reporting vulnerabilities in production
Oversee production environment availability through monitoring, alerting, and first-level triage of medium to high severity incidents
Communicate incident impact clearly and escalate issues appropriately across teams
Identify system bottlenecks and recommend process improvements to reduce manual intervention
Champion continuous improvement across Technology & Infrastructure teams to enhance stability and client satisfaction
Implement service delivery improvements through automation and proactive monitoring
Deliver timely, accurate, and actionable business information to stakeholders
Build strong partnerships with Operations and leadership teams to drive transformational initiatives in risk management and monitoring

Requirements:

4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, education
2+ years of Leadership experience
Proven track record of managing teams of 20+ resources for at least 6–8 years
Deep knowledge of IT Service Management practices including Incident, Problem, Change, Release Management, and Service Transformation
Strong understanding of Service Level Agreements and production environment dynamics
Demonstrated ability to lead high-risk, complex projects and initiatives
Ability to effectively drive and lead change in an organization with Wells Fargo Size, Scale and complexity
High attention to detail, strong commitment to quality, and a business-focused mindset
Excellent presentation and communication skills
Skilled in delivering training and presenting technical concepts effectively
Hands-on experience with monitoring tools such as Splunk, AppDynamics, Netcool, etc.
Ability to thrive in fast-paced environments with strong time management and prioritization skills
Extensive production support experience within the financial services domain
Strong interpersonal skills and judgment to navigate team dynamics and achieve goals
Effective communication and influence skills to drive transformation and change initiatives

Nice to have:

Experience engaging with senior leaders and managers globally
Experience in financial services domain
Salesforce-based suite experience

What we offer:

Equal opportunity employment
Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic
Accommodation for applicants with disabilities available upon request
Drug free workplace

Additional Information:

Job Posted:
October 10, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Systems Operations Manager