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Systems Operations Manager - Payments

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , Charlotte ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking a Systems Operations Manager in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). Team is seeking a Payments Modernization Platform Engineer / SRE to join Payments & Liquidity Technology (GPLT), supporting the transformation of the high-value payments landscape as we modernize legacy wire platforms onto a new, event-driven, cloud-native architecture. This role sits at the intersection of engineering, service management, and reliability. You will be embedded early in the Payments Modernization lifecycle to ensure platforms are operable, resilient, observable, and supportable by design, not retrofitted after go-live. You will work closely with Application Engineering, Architecture and Service Operations teams to shape how new payment capabilities are built, tested, released, and stabilized at scale.

Job Responsibility:

  • Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
  • Engage stakeholders and internal partners associated with the Systems Operations functional area
  • Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
  • Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
  • Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
  • Collaborate and consult with analysts, Information Technology personnel, or vendors
  • Manage mid to highly experienced analysts
  • Manage allocation of people and financial resources for Systems Operations
  • Mentor and guide talent development of direct reports and assist in hiring

Requirements:

  • 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience
  • 3+ years of application support experience
  • 3+ years of Platform experience in Kubernetes / container orchestration

Nice to have:

  • 2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts
  • 2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.
  • 2+ years of Data Stores & Caching experience with MongoDB, Redis
  • 2+ years of Resilience experience with Resilience4J, retry/replay patterns
  • 2+ years Observability: Distributed tracing, metrics, logging, SLO tooling
  • 2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
  • Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
  • Demonstrated ability to productionize new platforms, not just support them
  • Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
  • Experience working with event-driven, distributed architectures
  • Comfortable operating in early-stage, ambiguous transformation environments
What we offer:
  • competitive salary
  • robust benefits package
  • programs to support your work-life balance and well-being
  • being rewarded for investing in your community
  • celebrated for being your authentic self
  • empowered to grow

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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