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Wells Fargo is seeking a Systems Operations Manager to lead the end-to-end support and operations of enterprise Teradata and Hadoop data platforms powering large-scale analytics and business decisioning. This role is accountable for platform stability, reliability, and operational excellence across a complex, multi-tenant ecosystem supporting 100+ tenants. The manager will lead a 24x7 operations team, apply Site Reliability Engineering (SRE) principles, and drive automation-led transformation to ensure predictable, resilient service delivery at scale. This is a hands-on leadership role requiring strong execution discipline, ownership, and the ability to operate in a high-risk, regulated environment, ensuring SLA adherence, compliance, and business continuity outcomes.
Job Responsibility
Operational Leadership & Platform Ownership
Site Reliability Engineering (SRE) & Automation
Operational Excellence & Service Performance
Governance, Risk & Compliance
Multi-Tenant Platform Operations
Stakeholder Engagement & Execution Alignment
People Leadership & Talent Development
Resiliency & Business Continuity
Requirements
5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
Hands-on experience with: Teradata and Hadoop platforms
Distributed systems and data platform operations
Incident, problem, and change management processes
Nice to have
Experience supporting enterprise-scale Teradata and Hadoop platforms
Demonstrated leadership in 24x7 production support and SRE environments
Strong experience in: Automation, AIOps, and operational transformation
DevSecOps and CI/CD practices
Observability, monitoring, and platform telemetry
Familiarity with Kubernetes, containerization, and cloud-native architectures
Strong understanding of: Multi-tenant data platforms and workload management
Regulatory, audit, and risk-controlled environments