Systems Operations Engineer Job at Wells Fargo (Bengaluru)

Job Description

About this role: Wells Fargo is seeking a... In this role, you will: Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services Identify opportunity for process improvements within technical support strategies and plans Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables Present recommendations for resolving complex technical queries Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards Work as an internal consultant regarding use of tools and processes Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Job Responsibility

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify opportunity for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
Present recommendations for resolving complex technical queries
Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
Work as an internal consultant regarding use of tools and processes
Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Requirements

2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in Production / Application support teams in Capital markets space. (including troubleshooting application issues / installations / deployments / configurations)
Understanding of capital markets business , including end-to-end trade lifecycle management and risk management principles
4+ years of experience in Change/problem/incident management experience
For Windows environments – SQL Server Administration, Windows administration, Windows PowerShell scripting
4+ years of experience in Linux environments - experience in Unix Scripting
Experience with scheduling tools such as Autosys
Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
SSL Certificate management experience
Knowledge of ticket tracking tools such as ServiceNow, Jira
ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup)
SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
Service Now
Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
JIRA/Confluence
Basic Understanding of Windows and Unix Server Operating systems
Understanding of Client-Server Technologies
Understanding of Network components
Should have good communication skills. (English both Verbal and Written)
Have understanding of Incident Management
Should be able to assess the impact of Incident
Classify the Incident severity
Run Incident bridge
Engage appropriate support teams and work collaboratively towards resolution
Manage communications to stakeholders and senior management
Manage Root Cause analysis
Change Management
Problem Management
Event Management
Knowledge management
Create and maintain Run books
Review and Tag Knowledge articles with alerting/monitoring systems
Manage application build and configuration documentation
Maintain KB in ServiceNow and Confluence
For experienced resources look if they have understanding of L1/2/3 kind of setup
Flexible to work in shifts
Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans
Exposure to Gen AI or any kind of AI tools

Nice to have

Experience in Production / Application support teams in Capital markets space. (including troubleshooting application issues / installations / deployments / configurations)
Understanding of capital markets business , including end-to-end trade lifecycle management and risk management principles
4+ years of experience in Change/problem/incident management experience
Experience with scheduling tools such as Autosys
Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
SSL Certificate management experience
Knowledge of ticket tracking tools such as ServiceNow, Jira
ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup)
SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
Service Now
Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
JIRA/Confluence
Basic Understanding of Windows and Unix Server Operating systems
Understanding of Client-Server Technologies
Understanding of Network components
Should have good communication skills. (English both Verbal and Written)
Have understanding of Incident Management
Should be able to assess the impact of Incident
Classify the Incident severity
Run Incident bridge
Engage appropriate support teams and work collaboratively towards resolution
Manage communications to stakeholders and senior management
Manage Root Cause analysis
Change Management
Problem Management
Event Management
Knowledge management
Create and maintain Run books
Review and Tag Knowledge articles with alerting/monitoring systems
Manage application build and configuration documentation
Maintain KB in ServiceNow and Confluence
For experienced resources look if they have understanding of L1/2/3 kind of setup
Flexible to work in shifts
Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans
Exposure to Gen AI or any kind of AI tools

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