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Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify opportunity for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
Present recommendations for resolving complex technical queries
Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
Work as an internal consultant regarding use of tools and processes
Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Working on ServiceNow ticketing tool to handle Problem and Change Management activities
Manage virtual machines, templates, clones, and snapshots
Troubleshooting virtual machine state issues
Troubleshooting VMware snapshot issues
Performing Storage and Cluster Techrefresh activities
Planning and implementing ESXi Host Patches
Managing host configuration compliance Using Host Profile
ESXi 8.x/VCenter 8.x installation, Configuration
Troubleshooting vCenter Server & ESXi issues
Performing Maintenance and troubleshooting activities on Powerflex
Performing Maintenance and troubleshooting activities on vSAN
Performing ESXi7.x/8.x VCenter 7.x/8.x Upgrades
Managing and Troubleshooting Standard / Distributed Switches
Troubleshooting Hosts/VMs performance issues
Configuring and troubleshooting HA/DRS/VMotion/SVMotion
Hardware Configuration and Troubleshooting (Dell/HP/vXRAIL)
Monitor, troubleshoot, and resolve basic to moderately complex system problems to ensure that business partner service commitments are met
Responds to business partner inquiries and resolves or escalates concerns, as necessary
Identify and recommend improvements to existing processes
RCA preparation and meeting SLA for RCA submission
Driving/coordinating Projects
Working in 12*7 Support
Requirements:
2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Graduate from reputed university
Total 4+ yrs. experience in VMware Infrastructure System administration
1+ Yrs. Windows/Linux System Administration
3+ Yrs. VMware Administration in Enterprise Environment
VMware Certified Professional 8.x
Host hardware (Dell/HP/vXRAIL/PowerFlex) troubleshooting and configuration