This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Wells Fargo is seeking a mainframe Systems Operations Engineer to join our Commercial and Corporate & Investment Banking Technology (CCIBT) team. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed. To be successful, you will need to be focused, self-motivated, and curious who prioritizes stability of the application and infrastructure above all else. This position will be directly supporting mainframe and wires payment applications for our global customers.
Job Responsibility:
Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify opportunity for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
Present recommendations for resolving complex technical queries
Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
Work as an internal consultant regarding use of tools and processes
Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Drive recovery efforts during incident calls
Gather essential information for root cause analysis and stability improvement
Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices
Ensure the stability, availability, and performance of critical production systems, while driving automation, monitoring, and reliability improvements
Participate in incident triage and post-mortem analysis to identify observability gaps
Continuously refine monitoring strategies based on feedback and evolving application landscapes
Maintain clear documentation of observability configurations, standards, and best practices
Conduct knowledge-sharing sessions with support teams to promote observability and maturity
Requirements:
2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
2+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
2+ years Incident management/sending communications/expediting recovery
3+ years of hands-on experience in IT by doing the mainframe applications support work.
In-depth knowledge of production support processes, including incident management, change management, and root cause analysis.
Excellent problem-solving skills and the ability to work under pressure to resolve critical issues.
Strong communication and Interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Familiarity with ITIL or other IT service management frameworks is preferred.
Experience developing monitoring scripts, alerting logic, and automation workflows.
Solid understanding of SQL with the ability to write complex queries for data analysis and reporting.
Mainframe technologies support/operations experience or exposure.
Technical experience/exposure working with Mainframe technologies, etc. and basic IBM utilities.
Understanding of payment processing on a large scale.