Systems Operations Engineer

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• identify opportunity for process improvements within technical support strategies and plans
• review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• present recommendations for resolving complex technical queries
• exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• work as an internal consultant regarding use of tools and processes
• provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of experience in Production / Application support teams
• 2+ years of experience in Change/problem/incident management experience
• experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• 2+ years of experience in Linux environments - experience in Unix Scripting
• experience with scheduling tools such as Autosys
• experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS
• experience with databases such as Oracle, SQL Server, NoSQL
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• knowledge of ticket tracking tools such as ServiceNow, Jira
• ITRS (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• AppDynamics (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• SPLUNK (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Grafana (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Service Now
• Autosys/Control-M (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• JIRA/Confluence

• Equal opportunity employer
• training and development opportunities
• inclusive workplace