Systems Operations Engineer

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Provides support for moderately complex technical OS and Hardware Support and Maintenance Activities
• Prior experience of handling production support , handling Linux systems is a must
• Good understanding of writing Ansible playbooks to simply day to day systems administration work
• Develop observability dashboard like Grafana , Splunk & ServiceNow
• Troubleshoots network, hardware and software issues using pre-defined guidelines
• Knowledge on Infrastructure and Remote Administration of various Infrastructure Devices
• Familiar with ticketing and Monitoring tools and Acknowledging the Alerts in time
• Familiar with Different Components of Infrastructure like Routers, Switches, Servers, SAN and NAS Devices
• Familiar with Infrastructure Service Management Processes (Incident/Change/Problem Management)
• Knowledge or Certification in any of the OS Platform
• Able to extract the configuration information and Use basic diagnostic tools with Guidance for troubleshooting
• Ability to Communicate and Co-ordinate with multiple support teams and business communications
• Ability to make quick and accurate decisions, including the appropriate escalation of critical issues
• Understand Process and Environments working closely with other senior team members
• Develop Skills in Specific domain with help of self paced, Instructor led training and mentoring from team members
• Technical Support and Working Experience in any of Infrastructure Domain
• Support Knowledge with effective communication Skills
• Certification or Knowledge on Redhat Linux