Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Systems Operations Engineer to participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services. The role involves technical support, process improvements, incident management, and working as an internal consultant regarding tools and processes.

Job Responsibility:

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify opportunity for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
Present recommendations for resolving complex technical queries
Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
Work as an internal consultant regarding use of tools and processes
Provide information related to supported system area to functional colleagues, internal partners and stakeholders
Assess the impact of Incident
Classify the Incident severity
Run Incident bridge
Engage appropriate support teams and work collaboratively towards resolution
Manage communications to stakeholders and senior management
Manage Root Cause analysis
Change Management
Problem Management
Event Management
Knowledge management
Create and maintain Run books
Review and Tag Knowledge articles with alerting/monitoring systems
Manage application build and configuration documentation
Maintain KB in ServiceNow and Confluence

Requirements:

2+ years of Systems Engineering experience or equivalent through work experience, training, military experience, or education
2+ years of experience in Production/Application support teams including troubleshooting application issues/installations/deployments/configurations
2+ years of experience in Change/problem/incident management
Experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting for Windows environments
2+ years of experience in Linux environments with Unix Scripting
Experience with scheduling tools such as Autosys
Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS
Experience with databases such as Oracle, SQL Server, NoSQL
DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
SSL Certificate management experience
Knowledge of ticket tracking tools such as ServiceNow, Jira
ITRS experience (mandatory usage, preferable setup)
AppDynamics experience (mandatory usage, preferable setup)
SPLUNK experience (mandatory usage, preferable setup)
Grafana experience (mandatory usage, preferable setup)
Service Now experience
Autosys/Control-M experience (mandatory usage, preferable setup)
JIRA/Confluence experience
Flexible to work in shifts (5:30 AM to 2:30 PM
1:30PM to 10:30 PM)
Good communication skills in English both verbal and written

Nice to have:

Understanding of L1/2/3 kind of setup
Understanding of BCP (Business Continuity Plan) and experience with DR exercises
Ability to write and maintain DR Plans

Additional Information:

Job Posted:
October 03, 2025

Expiration:
October 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Systems Operations Engineer