Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Systems Operations Engineer to participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services, identify opportunities for process improvements, and present recommendations for resolving technical queries.

Job Responsibility:

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify opportunities for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems
Present recommendations for resolving complex technical queries
Assess the impact of incidents
Classify incident severity
Run incident bridge
Engage appropriate support teams and work collaboratively towards resolution
Manage communications to stakeholders and senior management
Manage Root Cause analysis
Change Management
Problem Management
Event Management
Knowledge management
Create and maintain Run books
Review and Tag Knowledge articles with alerting/monitoring systems
Manage application build and configuration documentation
Maintain KB in ServiceNow and Confluence

Requirements:

2+ years of Systems Engineering experience or equivalent through work experience, training, military experience, or education
2+ years of experience in Production/Application support teams including troubleshooting application issues/installations/deployments/configurations
2+ years of experience in Change/problem/incident management
For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
2+ years of experience in Linux environments - experience in Unix Scripting
Experience with scheduling tools such as Autosys
Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS
Experience with databases such as Oracle, SQL Server, NoSQL
DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
SSL Certificate management experience
Knowledge of ticket tracking tools such as ServiceNow, Jira
ITRS experience (mandatory usage)
AppDynamics experience (mandatory usage)
SPLUNK experience (mandatory usage)
Grafana experience (mandatory usage)
Autosys/Control-M experience (mandatory usage)
JIRA/Confluence experience
Flexible to work in shifts: 5:30AM - 2:30 PM
1:30 PM to 10:30 PM

Nice to have:

ITRS setup experience
AppDynamics setup experience
SPLUNK setup experience
Grafana setup experience
Autosys/Control-M setup experience
Understanding of L1/2/3 support setup
Experience with DR exercises and writing/maintaining DR Plans

What we offer:

Equal opportunity employment
Disability accommodation available
Drug free workplace

Additional Information:

Job Posted:
October 12, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Systems Operations Engineer