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Wells Fargo Logo Wells Fargo · IT - Software Development

Systems Operations Engineer

India, Bengaluru · Job Posted July 04, 2026
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Job Responsibility

  • Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
  • Identify opportunity for process improvements within technical support strategies and plans
  • Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
  • Present recommendations for resolving complex technical queries
  • Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
  • Work as an internal consultant regarding use of tools and processes
  • Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Requirements

  • 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Basic Understanding of Windows and Unix Server Operating systems
  • Understanding of Client-Server Technologies
  • Understanding of Network components
  • Should have good communication skills. (English both Verbal and Written)
  • Have understanding of Incident Management
  • Should be able to assess the impact of Incident
  • Classify the Incident severity
  • Run Incident bridge
  • Engage appropriate support teams and work collaboratively towards resolution
  • Manage communications to stakeholders and senior management
  • Change Management
  • Manage Root Cause analysis
  • Problem Management
  • Event Management
  • Knowledge management
  • Create and maintain Run books
  • Review and Tag Knowledge articles with alerting/monitoring systems
  • Manage application build and configuration documentation
  • Maintain KB in ServiceNow and Confluence
  • For experienced resources look if they have understanding of L1/2/3 kind of setup
  • Flexible to work in shifts
  • Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans
  • ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • Service Now
  • Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • AiOps - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • Netcool
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