Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Systems Operations Engineer to work on complex technical issues related to large-scale applications, systems, databases, and observability frameworks while collaborating with cross-functional teams.

Job Responsibility:

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify opportunity for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
Present recommendations for resolving complex technical queries
Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
Work as an internal consultant regarding use of tools and processes
Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Collaborate with Vertical Application Support Teams
Enhance Observability Frameworks
Integrate observability tools into application environments
Optimize dashboards, alerts, and reports to provide actionable insights
Develop automation scripts using Python or Shell
Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases
Participate in incident triage and post-mortem analysis
Maintain clear documentation of observability configurations, standards, and best practices
Conduct knowledge-sharing sessions with support teams

Requirements:

2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Monitoring and Observability Engineer
3–5 years of hands-on experience in monitoring and observability tools across enterprise-scale environments
Proven experience in implementing, configuring, and maintaining AppDynamics, ThousandEyes, Splunk, Grafana, Prometheus, Elastic Stack (ELK)
Strong scripting skills in Python or Shell for automation, data parsing, and custom integrations
Solid understanding of SQL with the ability to write complex queries for data analysis and reporting
Strong analytical and problem-solving abilities
Excellent communication and collaboration skills
Ability to work independently and in cross-functional teams

Nice to have:

Experience with cloud-native monitoring tools like AWS CloudWatch, Azure Monitor, or Google Cloud Operations Suite
Familiarity with GenAI-powered observability features in platforms like Splunk AI Assistant or Dynatrace Davis AI for automated insights and RCA
Knowledge of OpenTelemetry for distributed tracing and integration with cloud-native environments
Ability to use GenAI for incident summarization and documentation, improving post-mortem analysis and knowledge sharing
Exposure to Kubernetes observability using Prometheus, Grafana, and service mesh tools like Istio
Basic understanding of ML-based anomaly detection and time-series forecasting for predictive monitoring

What we offer:

Equal opportunity employer
Accommodation for applicants with disabilities
Drug-free workplace
Promotion of observability maturity

Additional Information:

Job Posted:
August 20, 2025

Expiration:
August 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Systems Operations Engineer