Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
United States, Columbus ▼
Chandler

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Systems Operations Engineer to provide support and optimize enterprise collaboration platforms focused on Microsoft 365, MS Teams, and SharePoint Online. The role involves technical troubleshooting, system monitoring, incident resolution, and collaboration with internal teams to meet governance and compliance standards.

Job Responsibility:

Provide operational support and incident resolution for Microsoft 365 services, including MS Teams, SharePoint Online, OneDrive, and related tools
participate in complex technical issues and initiatives related to enterprise collaboration systems and infrastructure
monitor system performance, identify trends, and implement improvements to enhance reliability and user experience
analyze technical queries and service requests, extract relevant data, and create reports or dashboards to support decision-making
recommend solutions for recurring technical issues and contribute to root cause analysis efforts
collaborate with internal teams to ensure alignment with governance, compliance, and security standards
act as a subject matter expert and internal consultant for M365 tools and best practices
document operational procedures and contribute to knowledge base articles for internal use

Requirements:

2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience supporting Microsoft 365 services, specifically MS Teams and SharePoint Online
2+ years of experience with service management tools (e.g., ServiceNow) and ITIL practices

Nice to have:

Proficiency in PowerShell scripting for automation and reporting
strong analytical and troubleshooting skills
excellent communication and documentation abilities
ability to work independently and collaboratively in a dynamic environment

What we offer:

Hybrid work schedule
commitment to diversity, equity, and inclusion
equal opportunity employer
focus on continuous learning

Additional Information:

Job Posted:
August 21, 2025

Expiration:
August 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Systems Operations Engineer