Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Systems Operations Engineer to participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services. The role involves identifying process improvements, analyzing technical queries, presenting recommendations, and working as an internal consultant regarding tool usage.

Job Responsibility:

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify opportunity for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
Present recommendations for resolving complex technical queries
Exercise independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
Work as an internal consultant regarding use of tools and processes
Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Collaborate with Vertical Application Support Teams
Partner with application owners and support teams to understand system architecture, performance baselines, and critical business transactions
Act as a bridge between infrastructure monitoring and application-level observability
Enhance Observability Frameworks
Design and implement end-to-end observability solutions tailored to specific application needs
Ensure comprehensive coverage across metrics, logs, traces, and synthetic monitoring
Integrate observability tools into application environments
Optimize dashboards, alerts, and reports to provide actionable insights
Develop automation scripts using Python or Shell to streamline monitoring setup, data collection, and alerting mechanisms
Maintain reusable scripts and templates for rapid deployment across environments
Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases
Support root cause analysis and performance tuning through data-driven insights
Participate in incident triage and post-mortem analysis to identify observability gaps
Continuously refine monitoring strategies based on feedback and evolving application landscapes
Maintain clear documentation of observability configurations, standards, and best practices
Conduct knowledge-sharing sessions with support teams to promote observability maturity

Requirements:

2+ years of Systems Engineering experience or equivalent demonstrated through work experience, training, military experience, or education
2+ years of hands-on experience in monitoring and observability tools across enterprise-scale environments
Proven experience in implementing, configuring, and maintaining monitoring tools: AppDynamics, ThousandEyes, Splunk, Grafana, Prometheus, Elastic Stack (ELK)
Strong scripting skills in Python or Shell for automation, data parsing, and custom integrations
Experience developing monitoring scripts, alerting logic, and automation workflows
Solid understanding of SQL with ability to write complex queries for data analysis and reporting
Strong analytical and problem-solving abilities
Excellent communication and collaboration skills
Ability to work independently and in cross-functional teams

Nice to have:

Monitoring and Observability Engineer experience
Experience collaborating with Vertical Application Support Teams
Experience enhancing Observability Frameworks
Experience with tool integration and optimization
Experience with automation and scripting
Experience with SQL and data analysis
Experience with incident response and continuous improvement
Documentation and knowledge sharing experience

What we offer:

Equal opportunity employment
Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as protected veteran, or other legally protected characteristic
Accommodation for applicants with disabilities available upon request
Drug free workplace

Additional Information:

Job Posted:
October 12, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Systems Operations Engineer