Systems Operations Center Intern Job at EVERSOURCE (Windsor)

Senior Analyst – Security Operations Center, Operations Technology

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to L...

Location

Philippines

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Information security, compliance and risk management
Security solutions and their applicability to Mondelēz International
Security strategies, awareness campaigns, policies/standards and governance
Communicating effectively with technical specialists, leaders and peers
Analytical and problem-solving abilities
Being a team player by supporting and leading to achieve common goals

Job Responsibility

Assess information security risks in line with internal policy and external best practices
Support the security of information and IT assets by testing security systems and applying security standards, policies, and procedures
Under the guidance of the global information security lead, implement cyber security technology and provide day-to-day business support
Manage third-party providers to ensure that any internal or third-party adhere to standards
Provide information security training to appropriate teams

Fulltime

Supervisor-System Operations Center (CT)

The Supervisor's role is multifaceted with responsibilities including work proce...

Location

United States , East Berlin

Salary:

130990.00 - 145540.00 USD / Year

EVERSOURCE

Expiration Date

Until further notice

Requirements

Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes
Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools
Ability to use PC desktop applications (e.g. Microsoft Word and Excel)
Working knowledge of labor contracts
Bachelor's Degree in engineering, business administration, related discipline or equivalent experience
Five (5) to ten (10) years of related experience is required. Experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers and change management to improve service/performance.
Previous experience is a supervisory role preferred
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Subject to rotating shift work including weekends and nights

Job Responsibility

Manages performance by reviewing and evaluating work of employees
Identifies, builds consensus and communicates performance measures and expected performance levels
Assesses and improves team and employee performance through coaching and on-the-job training
Advises dispatch personnel of new equipment, technology and functionality
Fosters an environment of teamwork, creativity and problem solving
Shares information and encourages participation in the decision-making process
Removes obstacles through communication with other areas
Ensures compliance with regulatory and company work rules and procedures
Understands and complies with the labor contract and works to resolve initial grievances
Initiates appropriate disciplinary action when required

What we offer

Eversource offers a competitive total rewards program
This position is eligible for a potential incentive

Fulltime

Senior Director of Data Center Operations

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

United States , Fauquier County

Salary:

140200.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
3+ years people management experience
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Verification of U.S. citizenship

Job Responsibility

Empowering a culture of safety, security, and compliance, respect, integrity, and accountability in all aspects of datacenter activities
Accountability for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
Responsibility for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth
Financial management of portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and other support teams
Overseeing secure and compliant logistics, asset destruction, and asset management services and programs across the AGC DC Ops portfolio
Overseeing AGC datacenter service engineering focused on optimizing IT services’ time on task and resolving blocked tickets with AGC product/software engineering groups
Regularly meeting with AGC customers to present AGC and datacenter capabilities, services, and concepts of operations for either approval or security compliance review purposes
Delivering learning and development and training programs for your AGC DC Ops staff
Overseeing an AGC datacenter controls systems engineering program that incorporates and ensures compliant patching in accordance with Microsoft and customer requirements

Fulltime

Security Operations Center (SOC) Team Member

The Security Operations Center (SOC) Team Member supports 24/7 monitoring and re...

Location

United States of America , Columbus

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
Strong troubleshooting and problem-solving skills
Ability to manage multiple tasks in a high-volume environment
Strong attention to detail and decision-making accuracy
Ability to strictly follow procedures without deviation
Excellent verbal and written communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)

Job Responsibility

Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
Dispatch law enforcement, fire departments, and service vendors as required
Monitor live and recorded CCTV video using enterprise surveillance systems
Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
Support store personnel via phone and email with security-related issues
Document incidents accurately and maintain detailed records in security systems
Monitor and manage access control systems, including user access and event review
Maintain and update subscriber, site, and system records
Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation

What we offer

Opportunities for growth and advancement

Fulltime

Manager, Lab Data Center Operations

Manages highly complex, data center operations across multiple geographically di...

Location

United States , Bellevue

Salary:

101900.00 - 183800.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
2–4+ years of experience in data center operations or critical infrastructure environments
2–4+ years of leadership experience managing teams in multi-site, 24x7 environments
Experience driving operational improvements, process standardization, and efficiency initiatives
Experience leading distributed teams and managing remote operations
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Lead and Develop Talent: Manage, coach, and develop a geographically distributed team
set clear expectations, drive accountability, and support a high-performance culture
Execute Operational Excellence: Implement and enforce standardized processes, procedures, and performance metrics to ensure consistency and efficiency across all locations
Deliver Results: Monitor and manage key performance indicators (KPIs), service levels, and operational goals
take ownership for team performance and outcomes
Manage Multi-Site Operations: Oversee day-to-day operations across multiple data center locations, ensuring alignment to standards and consistent execution
Infrastructure Oversight: Provide operational oversight of data center infrastructure including power, electrical systems, cooling, and network hardware to ensure reliability and performance
Incident and Problem Management: Manage escalations, support root cause analysis (RCA), and drive resolution of operational issues
Continuous Improvement: Identify and implement process and operational improvements to increase efficiency and effectiveness
Cross-Functional Collaboration: Partner with engineering, network, and infrastructure teams to support system readiness and operational needs

What we offer

medical insurance
dental insurance
vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
paid holidays
paid parental and family leave

Fulltime

Vice President, Contact Center Operations

The Vice President Contact Center Operations (CCO) is a senior leadership role r...

Location

United States , New York

Salary:

197900.00 - 385220.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Progressive leadership experience in contact center operations overseeing large-scale, multi-channel contact centers in healthcare, health insurance, or similarly regulated industries
Experience leading and implementing digital transformation initiatives, including AI adoption, omnichannel platform migrations, automation deployments, and predictive analytics programs that delivered significant improvements in contact center KPIs and operational efficiency
High School Diploma or GED from an accredited institution
Bachelor's degree from an accredited institution or equivalent work experience
Experience requiring strong understanding of healthcare payer operations, member/provider journeys, regulatory requirements and compliance implications in automated/contact environments
Demonstrated ability to build and lead high-performing teams in dynamic, evolving environments while fostering innovation and accountability
Exceptional strategic thinking, change leadership, and cross-functional collaboration skills, with the ability to influence at the C-suite level and build alignment across departments
Deep expertise in modern contact center technologies, including generative/agentic AI, speech/text analytics, workforce management systems with predictive forecasting, and omnichannel orchestration

Job Responsibility

Establish and execute the long-term strategic roadmap for the Contact Center of the Future, leveraging AI-driven automation, omnichannel integration, predictive analytics, and emerging technologies to exponentially improve member/provider experience, operational efficiency, service quality, first-contact resolution, and cost-effectiveness
Lead the transformation of people, processes, and technology to deliver a human-centered, intelligence-enabled service model that leverages advanced AI (agent assist, generative self-service, proactive resolution, and predictive analytics) while ensuring inclusive, accessible experiences that meet the needs of our diverse, underserved, and high-complexity member populations
Oversee end-to-end omnichannel operations, ensuring seamless, consistent, and personalized member and provider interactions across inbound and outbound voice, chat, text/SMS, and future digital channels, while maintaining regulatory compliance
Drive performance excellence and accountability across internal multi-site teams and outsourced vendors to align with corporate objectives
Partner cross-functionally with IT, operational departments, and executive leadership to align contact center strategies with broader organizational goals, integrate systems for unified customer data, and enable real-time insights and automation
Champion the adoption and scaling of predictive and prescriptive analytics to anticipate member needs, reduce avoidable contacts, optimize routing/scheduling, and enable proactive engagement
Develop an effective team through hiring, training, coaching and providing ongoing and constructive feedback
Foster a high-performing, engaged culture that balances human expertise with AI augmentation, focusing on agent empowerment, upskilling for complex interactions, continuous improvement through data-driven insights, and employee experience initiatives
Monitor industry trends in healthcare payer contact centers, evaluate emerging AI and automation solutions, and lead pilot implementations to ensure the organization remains competitive and future-ready
Manage departmental budget, resource allocation, and financial performance, delivering measurable ROI on technology investments while controlling costs in a regulated, volume-driven environment

What we offer

medical
dental
vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Network Operations Center Manager

NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to l...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field
Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Vice President, Security Operations Center

Fidelity’s Security Operations Center (SOC) is seeking a Vice President, Securit...

Location

United States , Westlake; Merrimack

Salary:

Not provided

Fidelity Investments

Expiration Date

Until further notice

Requirements

Leadership of large, globally dispersed teams in a highly regulated environment
Follow define security procedures to handle day-to-day operations
Hands on experience in penetration testing and other offensive security roles
Experience with building security platforms as well as implementing commercial platforms on a global scale
Active curiosity around all things security and technology, and experience with Threat Intelligence teams and platforms
A good understanding of end to end vulnerability management programs and efforts
Hands on experience with AI/LLM capabilities for alert triage, threat detection, incident response
Cloud security operations experience and cloud orchestration operations

Job Responsibility

Provide first level support to cyber incident handling, analysis and response functions to detect, protect, respond, and sustain operations within cyberspace
Analyze and respond to security events in monitoring reports generated using various data sources
Interact with other teams in the Cybersecurity space to improve network security tools to support Fidelity's security monitoring and incident response services
Monitoring and responding to network traffic, Intrusion Detection Systems (IDS), security events and logs
Prioritizing and differentiating between potential intrusion attempts and false positives
Escalate to Fidelity’s internal and external support teams to assist in analysis and event resolution
Document cases, procedures, analysis and investigations accurately and thoroughly
Staying up to date with current vulnerabilities, attacks and countermeasures
Communicating highly technical concepts in business terms to ensure awareness

Fulltime

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Systems Operations Center Intern

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