Systems Operations Associate

• Provide technical systems support for issues and initiatives related to infrastructure systems, other technical products and services within Systems Operations business area
• Review basic or tactical technical issues
• Evaluate queries to extract Systems Operations data
• Identify gaps in current technology process
• Recommend appropriate information technology changes
• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area
• Evaluate or review queries, update or write documentation and procedures, and provide related technical training
• Provide technical information of the supported system area to managers, functional colleagues, and stakeholders, including internal customers
• Provide day‑to‑day operational support for infrastructure platforms (storage, virtual hosting, and file/object services) by assisting with monitoring, incident response, and basic troubleshooting under guidance
• Support data center migration activities by helping inventory systems, validate configurations, execute migration runbooks, and perform post‑migration checks to ensure service stability
• Follow established operational procedures, change management processes, and escalation paths to maintain platform reliability and reduce risk
• Collaborate with engineers, operations teams, and internal customers to communicate system status, migration progress, and technical impacts in a clear, professional manner

• 6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ months of hands‑on experience supporting engineering or infrastructure platforms, with exposure to storage or virtual hosting technologies (e.g., block, file/object, or virtual environments)
• Service in any branch of the United States military
• Must be off active duty no later than the anticipated start date
• Ability to work on-site at approved location listed

• Experience with data center migration processes
• Basic scripting with PowerShell or Python
• Foundational knowledge of Windows Server or Linux systems
• Strong written and verbal communication skills with the ability to articulate ideas clearly and effectively

Relocation assistance is not available for this position